I stayed here on Thursday 30 and I booked the “Superior Studio” a few days before. I arrived around 7pm (Please pay the deposit in cash and not card, I had a feeling to pay cash even before reading previous experiences) !!
Check in was easy. The hotel may have been newly refurbished but the lift and carpets were run down. I went up to the room and was disappointed because my room was far from superior, much smaller than expected. I was promised a hob in the kitchenette, which was not there so my food I purchased to cook was wasted. The kitchenette was simply a microwave, toaster and fridge (no freezer).
I went down to reception to ask if the room was in fact superior and not the basic room. I told the receptionist about the room I had booked (as described on Hotels.com) and was then told I “should have arrived earlier” as there were no other rooms/fully booked. I was then told to speak with Hotels.com since they took the booking. Surely they’d have a room reserved for me since I booked so far in advance?
After speaking with Hotels.com, they said I need to query with Axiom. I asked for a refund for my stay since I was unimpressed, but I wouldn’t be refunded any time soon since it would have to be through management. After contemplating, I decided to stay the night because it started pouring down outside.
Fire alarm went off, lift was then out of use.
My sleep was pretty comfortable. But the small room got pretty hot, a fan was supplied.
I doubt I’ll be staying again.
