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"The staff were beyond helpful! They were attentive to our needs even helping us get into our room as early as possible. They gave us directions for downtown London. The rooms were wonderful and the bath towels were huge!!"

"My bed had a ton of stains on the mattress and sheets. "

"I liked the 3 separate beds and that we can leave our luggages before check in time and after check out time. Very convenient that you can use the rest of the time checking out the area before going to the airport. What I didnt like is that we cannot use the TV, no small fridge, and the there's no general charging area. The adaptor is different and limited. The staff were helpful and accommodating. Thank you."

"Fabulous room for one Lovely touches reusable water bottle Chocolate Helpful staff Friendly hotel Room spotless and clean Amazing location"

"Room good. Breakfast self service many choices. Quiet at night "

"When making the reservation, it stated "breakfast included" however, it did not appear on my itinerary. I contacted Expedia who were unable to resolve the matter. It took over 24 hours to get the remote control for the TV. Most of the employees were very helpful, there was one worker who seemed uninterested and came across as being rude. Beyond that encounter, the room was very well presented. The "bespoke" iron furniture was lovely and sturdy."

"We had room 123 a lower atrium room, we moved to room 821, the lower room was not private,everyoy in the bar below could see straight into our room. Room 821 had a noisy AC that rattled and made a ticking noise all night, I reported it in the morning. The food in the restaurant was excellent. We didn't sleep well and the room was claustrophobic, the bathroom was cramped. We wouldn't stay again, unless we had no choice."

"Good basic hotel. Restaurants were good as well."