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Reviews of J Resort

3.5 out of 5
J Resort
345 N Arlington Ave, Reno, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 712 out of 1200 reviews" "
Rating 8 - Good. 286 out of 1200 reviews" "
Rating 6 - Okay. 117 out of 1200 reviews" "
Rating 4 - Poor. 42 out of 1200 reviews" "
Rating 2 - Terrible. 43 out of 1200 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, property conditions & facilities
Whenever there is a concert happening at night, be prepared to hear the music inside your AC unit.
Stayed 3 nights in May 2024

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service
Disliked: Amenities
There was a beetle in our room. We stayed in the Birch tower, 5th floor. The rooms are very dim. The carpet is dark, so it was hard to see the bug/beetle on the rug. The pool is detached from the hotel. You have to walk out to the pool. Having said all this, the staff was very nice and helpful. The staff at Hannah’s Table was great and went out their way to serve you.
Stayed 3 nights in May 2024

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. We enjoyed our stay, it was not extremely busy and all staff was very friendly.
Stayed 3 nights in May 2024

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ongoing renovation. The area around the hotel is a little stark but you can walk to other dining options if you don't want to eat at the casino. The room was recently updated but it was disappointingly dark. The view from the room was nice.
Stayed 1 night in May 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice. Got to choose a room, which was very quiet.. Staff are friendly and helpful.
Stayed 2 nights in May 2024
Response from Ritchel on 27 May 2024
Thank you for staying with us and we appreciate your feedback.

8/10 Good

Leticia, Ontario

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at hotel Thank you!
Stayed 2 nights in May 2024

4/10 Poor

LORNA

Travelled with family
Disliked: Staff & service, property conditions & facilities
Air conditioner not working They were doing some work on building and we ended up with a flat tire. E charger for our car not working most of the time. Didn’t seem to care that our stay had some problems,
Stayed 5 nights in May 2024
Response from Ritchel on 27 May 2024
We apologize for the inconvenience that caused you.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
We had Chrystal help us with our reservation and she had great customer service! Very knowledgeable as well as friendly, which is very hard to find these days. We really appreciate her help and answering our questions. The hotel has been completely updated since booking a room last year and we were very satisfied with everything they have done. The area is older, but we had absolutely no issues at all. Thanks J Resort! We’ll be back!
Stayed 3 nights in May 2024

6/10 Okay

Dusty

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Room was renovated and clean, bed comfortable, bathroom was nice. Front desk/check-in staff was kind and friendly, check-in was quick and efficient. Outdoor rap concert hosted by hotel did not allow for quiet, restful night. It was loud and disruptive late into the night. Dined at both the onsite restaurant and buffet. Expensive, and wait staff were obviously very harried and very boisterous about staffing and kitchen issues allowing all guests to hear about their behind the scenes issues in an inappropriate manner making dinner stressful and unwelcoming. The buffet was decent but staff did not keep food stocked and were out of a lot of items. Waitress ignored our drink orders the entire meal. I think on a regular day, with normal prices, the stay wouldn’t have been remarkable, however, when a hotel raises prices 3-4 times the regular price because an event is in town or it’s a holiday, then the service should match the price. Unfortunately, the J Resort fell short.
Stayed 2 nights in May 2024

10/10 Excellent

Serafin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is very limited when events happen at the glow
Stayed 2 nights in May 2024
Response from Ritchel on 27 May 2024
Thank you for staying with us.

8/10 Good

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool visual displays at check in. It was a relatively quiet stay but I there happened to be a fire in the basement in the middle of the night and the entire resort was evacuated for 2 hours while the fire dept responded. Breakfast is really good here. The pancake is massive so bring an appetite if you order more than one.
Stayed 2 nights in May 2024
Response from Ritchel on 27 May 2024
Thank you for staying with us.

10/10 Excellent

MAY, VAllejo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is well here. I’ll recommend to all.
Stayed 1 night in May 2024
Response from Ritchel on 26 May 2024
Thank you for your feedback.

6/10 Okay

Jessica

Stayed 1 night in May 2024
Response from Ritchel on 27 May 2024
Thank you for staying with us.

6/10 Okay

Joey

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Ritchel on 27 May 2024
Thank you for staying with us.

10/10 Excellent

Aaron, Hilo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Will definitely stay again.
Stayed 2 nights in May 2024
Response from Mary Ann on 25 May 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

cheryl, Port Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had never heard of J Resort before and was a bit apprehensive. The renovations are top notch and to be congratulated on every level! Personal was helpful, knowledgeable and extremely pleasant. Will definitely look for more of Mr. Jacob’s properties in the future.
Stayed 2 nights in May 2024
Response from Mary Ann on 25 May 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Polina

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I don’t normally write bad reviews but it was one thing after another. The tv remote didn’t work, there was no “do not disturb” sign for the door which I would have liked to use. No tv guide and that’s a button that didn’t work. They ended up slipping a channel guide under the door in the morning which was pretty useless at that point. But the worst was I called housekeeping and asked for two extra blankets and they said give us a little bit They never arrived, and when I let the front desk know these things they did not seem to care. I’m disappointed and I don’t think I would recommend
Stayed 1 night in May 2024
Response from Ritchel on 26 May 2024
We apologize for the inconvenience that caused you.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgrades were in progress while we were there but it didn’t detract for the experience.
Stayed 1 night in May 2024
Response from J Resort Response Team on 24 May 2024
Thank you so much for choosing to stay at the J Resort, Mark!

10/10 Excellent

Niko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms
Stayed 2 nights in May 2024
Response from J Resort Response Team on 24 May 2024
Thank you for choosing the J Resort, Niko! We have the largest rooms in Downtown Reno.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious and clean
Stayed 1 night in May 2024
Response from J Resort Response Team on 24 May 2024
Thank you so much for the excellent review, David. We most certainly have spacious rooms here at the J Resort!

10/10 Excellent

Alazar

It was very clean. Staff is friendly.
Stayed 2 nights in May 2024
Response from Mary Ann on 25 May 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Kellie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to all of our favorite places. Very friendly staff!
Stayed 4 nights in May 2024
Response from Ritchel on 23 May 2024
Thank you for your feedback.

10/10 Excellent

Alfonso Vieyra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a short stay the staff was friendly and we had our kids with us everything was great. I would stay again!
Stayed 1 night in May 2024
Response from Mary Ann on 22 May 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities and the vast majority of the staff is outstanding. While i was there , there was an accident that took out the phones and internet. Accidents happen. The room in terms of quiet, clean, spacious and up to date deserve a "6.0 for VALUE. The price per value beats anything around it, or for anywhere in town for that matter. I took a chance and was happy. One thing ownership might be wise to invest in is quality control. Little things...but they do matter. Like the beautiful shower had a loose door handle. The tile was very clean, so you know housekeeping encountered it, but engineering didnt fix it. Little thing...but little things matter. But for the price it was great. The busser at hannas table should be promoted immediately to server. He is stellar. The green salsa there btw was the best i have had in my life. The front desk gal was excellent also. The shuttle driver was great and the list goes on. New spacious clean rooms are great, BUT...dial in on more of the little things.
Stayed 3 nights in May 2024
Response from Mary Ann on 22 May 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Daric, Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mary Ann on 22 May 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Ihar

Stayed 2 nights in Apr 2024
Response from Mary Ann on 22 May 2024
Thank you for staying with us We appreciate your feedback!

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was convient for our stay
Stayed 1 night in May 2024
Response from Ritchel on 21 May 2024
Thank you for your feedback.

10/10 Excellent

marina, napa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the non smoking rule
Stayed 1 night in May 2024
Response from Ritchel on 21 May 2024
Thank you.

8/10 Good

Stephani, Roseville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Mary Ann on 22 May 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Denis

The shower was clean properly, there was hair left over from previous person.
Stayed 2 nights in Feb 2024
Response from Mary Ann on 21 May 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Shane

Liked: Cleanliness, property conditions & facilities
homeless camps down the street.
Stayed 2 nights in May 2024
Response from Ritchel on 20 May 2024
We apologize for the inconvenience.

10/10 Excellent

Tina Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised by this venue. They have a lounge with live music, the room was huge and it wasn’t smoky. I will def stay there again!
Stayed 1 night in May 2024
Response from Ritchel on 20 May 2024
Thank you for your feedback. We are so glad that you enjoyed your stay with us.

10/10 Excellent

Racheal

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel used to be The Sands but it’s been a total upgrade from that hotel. Mind you as of this review that the hotel is still under construction. The parking lot might seem small but there is a parking garage and valet. As this being my first visit and it was also my birthday we got an upgrade with a kitchen net. We had a fridge (not a tiny one) a sink and a counter. The room was pretty clean and spacious with lots of light (natural and regular lights) my in-laws room didn’t have that great of light so I suggest a room with a Mountain View. The staff at the front desk was super nice and helpful when I needed help with something. They have two restaurants and one quick food if you’re on the go. They have Hannah‘s and then the steakhouse. Steakhouse is very expensive, so we didn’t go. But Hannah‘s was really good for brunch and breakfast. You get a lot for your buck. The only thing I had to complain about Hannah’s is that the drinks need work and there just needs to be a better wait staff. The Casino floor was all right. I feel like there needs to be more table games. You are walking distance from the row. It’s a 5 to 10 minute walk depending on what casino you’re going to. They also have a neon walk. The street is also getting a makeover as well. Again, the hotel is still currently under construction, but I would stay here again
Stayed 3 nights in May 2024
Response from Ritchel on 20 May 2024
Thank you so much for your feedback. We are glad that you enjoyed your stay with us.

8/10 Good

Renee L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff through out so friendly and helpful.
Stayed 3 nights in May 2024
Response from Ritchel on 20 May 2024
Thank you for feedback.

10/10 Excellent

Felix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel.
Stayed 1 night in May 2024
Response from Ritchel on 20 May 2024
Thank you for staying with us.

10/10 Excellent

Elaina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean great rate spacious rooms. Very short walk to The Row, less than 10 min and safe
Stayed 2 nights in May 2024
Response from Ritchel on 20 May 2024
Thank you for your feedback.

8/10 Good

James Terry

Travelled with partner
Downtown area is dirty with an over abundance of homeless people
Stayed 3 nights in May 2024
Response from Ritchel on 20 May 2024
We apologize for the inconvenience.

8/10 Good

Claude

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and clean, staff was very friendly. bed was atrocious. My body is aching as I type this. Reno is a shell of its former glory. It is dirty and can make you feel uncomfortable at times.
Stayed 1 night in May 2024
Response from Ritchel on 19 May 2024
We apologize for the inconvenience.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very lovely and everything so clean. We enjoyed the non smoking lounge in the back they also had the best bartenders. They have a little gift shop which had basics we needed and some extra gifts. All staff was so friendly and polite. Will definitely be back!
Stayed 1 night in May 2024
Response from Mary Ann on 25 May 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Ritchel on 20 May 2024
Thank you.

8/10 Good

Janice

Travelled with family
The property smelled moldy, looked run down. Room service didn’t come during our stay.
Stayed 2 nights in May 2024
Response from Ritchel on 19 May 2024
We apologize.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice comfortable hotel room and great mid week price.
Stayed 1 night in May 2024
Response from Ritchel on 19 May 2024
Thank you for your feedback.

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at J Resort when we attended our son's graduation from UNR. It was very clean, parking was easy and free, staff was very nice and it was close to everything. We will definitely stay here again when we visit Reno, NV.
Stayed 1 night in May 2024
Response from J Resort Response Team on 24 May 2024
Thank you so much for sharing your excellent experience at the J Resort, Rhonda! And a HUGE congratulations to your son for graduating from UNR!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and security went above and beyond to get my Ram 3500 and 24’ enclosed trailer in a secure lot. Security made special rounds to keep an eye on my rig! If you’ve ever been to the old sands, and go to the same location, you will be amazed! Still a few bugs to work out but nothing major. Forget the “Row” hotels, the J resort is superior to those hotels. Try it, I guarantee you’ll be impressed!
Stayed 1 night in May 2024
Response from Ritchel on 21 May 2024
Thank you for staying with us and thank you for your feedback.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
We checked into our room and the TV and air conditioner were both not working so the maintenance worker stated that we needed to switch rooms. As we were headed back down to the lobby we happened to see the managers in the elevator and we explained our situation to them. They were outstanding!! They immediately took us over to the front desk and upgraded us to a gorgeous suite for the inconvenience. They were professional and went above and beyond to make our stay enjoyable.
Stayed 2 nights in May 2024
Response from Ritchel on 20 May 2024
We are so glad that you enjoyed your stay with us.

10/10 Excellent

Alta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mary Ann on 18 May 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Renee

Stayed 1 night in May 2024
Response from Mary Ann on 18 May 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Mary Ann on 18 May 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Stephanie, Idaho Falls

Travelled with group
Liked: Cleanliness
3 people were staying in the room but they would only leave 2 washcloths. They gave us 3 towels but only 3 washcloths even after we reminded the staff. Our phone did not work and if we needed to contact the desk we called using our cell phone but then we started getting a supervisor’s voice mail. We asked for toilet paper and they brought us 6 rolls which felt a little passive aggressive. We made use of the shuttle to the airport and we were standing by the shuttle bus so when no one was there we went to the bell hop desk they told us we were supposed to check in with them but we were told to be outside by 7:30. Hannah’s Table was excellent and outside eating was offered. Hannah’s Express had plenty of options. Room was spacious and clean! We would like to recognize Hedy at the registration desk as she was excellent…as well as the woman that was working on 5/14 in the evening was also excellent..:she got us the extra washcloths and made sure we had water. We would definitely stay again and most likely will when we return to bowl at the Women’s National Bowling Championship! Looking forward to seeing the finished product especially the buffet and swimming pool.
Stayed 4 nights in May 2024
Response from J Resort Response Team on 17 May 2024
Thank you for providing us your feedback, Stephanie. We will work hard on correcting the issues you encountered so that your next visit with us is far improved. We really appreciate the information you provided us, and we look forward to your next stay!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort! Would stay here again!
Stayed 1 night in May 2024
Response from J Resort Response Team on 16 May 2024
Thank you for choosing to stay at the J Resort, Megan! We really appreciate your 5-star review!