Airport Hotels, Punta Cana Intl. (PUJ)

"This resort clearly invested heavily in appearances—the property is beautiful and feels luxurious at first glance, and the food was generally good. Unfortunately, that’s where the “luxury” experience ends. Service and operations fall well short. Our check-in was delayed, and after being told to return at 3pm, we waited another 1.5 hours in the lobby while staff stalled. Key information was never shared: how to book restaurants, the need for towel cards, and even the card required to use the safe (we went three days without one). What should have been minor issues became daily frustrations because the lobby is far from most of the resort. We had to go back every day to fix problems that should have been handled at check-in. Our room keys also deactivated mid-stay. Service was inconsistent. Pool bar staff were rude and reluctant to make basic cocktails—multiple times we ordered margaritas and were pushed toward beer instead. Even more off-putting was the aggressive pressure to leave reviews. At checkout and at a restaurant, staff repeatedly insisted we complete reviews on the spot despite polite refusals. Individually these are small issues, but when something goes wrong every day, it reflects poor management. A beautiful property that prioritizes looking luxurious over delivering a truly relaxing experience. "

"The room was excellent. I enjoyed everything that came with the room. The staff are helpful and very nice. "

"We had the most amazing stay at Serenade Punta Cana Beach & Spa Resort Adults Only. From the moment we arrived, everything felt welcoming and truly luxurious. The rooms were spotless and beautiful, the food was consistently delicious, and there were so many great amenities to enjoy throughout the The nightly entertainment—it was so fun, lively, and something we looked forward to. The staff is consistently energetic and immersed the guests! Everything about this resort exceeded our expectations. Highly recommend for anyone looking for a relaxing but also fun adults-only getaway. Lastly, all inclusive doesn’t mean you don’t tip the staff. Remember all you have, be grateful, and do the right thing when they provide you with proper service. Enjoy! "

"Pools were great"

"It’s always a good hotel to stay"

"So we arrived celebrating my fiancé‘s birthday and also got engaged a couple of days before we left that was a surprise, they did upgrade us for half off to the romance package however, we did not receive anything that was included, which was a dinner on the beach a romantic breakfast in the room a bottle of champagne and two massages which don’t be tricked. They are only 25 minutes we opted and paid for the rest of the time to have an hour. What we did figure out after having much problems making reservations online they told us to wait till the next day we did not we did that night nothing was available until nine or 930 at night. That is not true. Restaurants were empty and we were able to just walk in and get a table we finally realize this after day three also we are early risers. Roberto told us there was nothing available until 8 AM. His desk sits right next to the café that opens at 7 AM so how he did not know that I am not sure but we figured it out on our own. I would return to this resort at the beach is amazing. The grounds are beautiful and if you were in the privileged side adult adults, only you have access to the family site as well for restaurants. We had a great time at the Japanese restaurant B love, serves lunch and dinner and was fantastic and it’s right on the beach. Don’t rely on the staff for reservations just do it yourself. You have a fabulous time we did and I would absolutely go back. oh also ordered room service three times and never received it a"

"Grounds were ok not too bad, room was bad, food was rough. "

"I had a very good time at the lopresan.. staff are very friendly "

"Nous étions à Grand Cana , immense resort avec beaucoup de facilités , plage magnifique, sable blanc le transport aller retour rapide, Suite grand et propre Piscine très grand et agréable Fun république amusant , mini golf on a adoré Nous pouvons voir les autres resorts comme Punta Cana beach mais on ne peut pas commander rien qui semble être logique. Mais nous avons assisté à leur spectacle qui était magnifique Beaucoup de points positifs dans cet endroit, seul point négatif c’est le service qui est long , (comme si manque de quoi dans la chambre, ect) Excellent service de qualité qui ont réglé le problème existant rapidement Hôtel très familial si tu cherches la tranquillité et t’as des petits enfants c’est l’hôtel de choix, mais qui préfère la fête et les spectacles je crois pas que c’est le meilleur. Je veux remercier notre concierge Lissette , Nicol et Samira pour l’animation et surtout Ms Rodrigues est s’occupée de notre suite En générale belle expérience, je recommande"