Thompson Playa del Carmen - Adults Only - a concept by Hyatt
4.5 star property
8.8/10 Excellent
Popular amenities
Pool
Free WiFi
Pet-friendly
Air conditioning
Restaurant
Gym
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710
Explore the area
Playa del Carmen Main Beach4 min walk
Nuestra Senora del Carmen Catholic Church4 min walk
Mamitas Beach6 min walk
Playa Del Carmen, Quintana Roo (PCM)15 min walk
Room options
About this area
Playa del Carmen
Located near the beach, Thompson Playa del Carmen - Adults Only - a concept by Hyatt is in Downtown Playa del Carmen neighbourhood and is connected to a shopping centre. Xcaret Eco Theme Park is a popular attraction and the area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting. With kayaking, scuba diving and snorkelling nearby, you'll find plenty of adventures in the water. Guests love the hotel's central location.
Nuestra Senora del Carmen Catholic Church - 4 min walk
3D Museum of Wonders - 4 min walk
Mamitas Beach - 6 min walk
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
Restaurants
La patrona de playa - 2 min walk
Po Thai - 2 min walk
Plank - 2 min walk
Starbucks - 2 min walk
Dirty Martini Lounge - 2 min walk
About this property
Thompson Playa del Carmen - Adults Only - a concept by Hyatt
4.5-star luxury hotel located in Downtown Playa del Carmen
Playa del Carmen Main Beach is located near Thompson Playa del Carmen - Adults Only - a concept by Hyatt, which provides a return airport shuttle, a poolside bar and a free food/drink shopping service. This hotel is a great place to bask in the sun with sunloungers. Be sure to enjoy a meal at any of the 3 on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a rooftop terrace and a shopping centre on site.
Other perks include:
An outdoor pool with cabanas, pool umbrellas and a lifeguard on site
Continental breakfast (surcharge), free bike hire and valet parking (surcharge)
Express check-out, a lift and a 24-hour front desk
Smoke-free property, wedding services and free newspapers
Guest reviews give top marks for the central location and helpful staff
Room features
All 92 rooms feature comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-compatible safes and air conditioning.
Extra amenities include:
Bathrooms with rainfall showers and free toiletries
55-inch LED TVs with premium channels
Ceiling fans, daily housekeeping and phones
Languages
English, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)
Check-in
Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Valet parking on site (USD 15 per night)
On-site parking includes off-street options
24-hour return airport shuttle (surcharge)
Food and drink
Continental breakfast available for a fee daily 7 AM–noon: USD 25-40 per person
3 restaurants and 1 coffee shop/cafe
3 bars/lounges and 1 poolside bar
24-hour room service
Things to do
24-hour fitness centre
Free bike hire
Lifeguards on site
Outdoor pool
Shopping centre
Shopping
Conveniences
Lift
Free newspapers in reception
Front-desk safe
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Free food shopping service
Laundry facilities
Luggage storage
Porter
Tour/ticket assistance
Turndown service
Wedding services
Business services
Business centre
Conference space
A meeting room
Outdoors
Beach loungers
Lifeguards on site
Pool cabanas (surcharge)
Pool umbrellas
Rooftop terrace
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.
Access methods
Staffed front desk
Pets
Pets are allowed for an extra charge of USD 40, per accommodation, per night, plus a deposit of USD 100 per stay
Welcoming dogs only
Up to 40 lb per pet
Children and extra beds
Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are available for USD 40.0 per day.
Cots (infant beds) are not available
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
Resort fee: USD 34.80 per accommodation, per night
We have included all charges provided to us by the property.
Optional extras
Breakfast fee: between USD 25 and USD 40 per person (approximately)
Airport shuttle fee: USD 220 per vehicle (roundtrip)
Valet parking fee: USD 15 per night
Pet deposit: USD 100 per stay
Pet fee: USD 40 per accommodation, per night
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 40.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)
Property is also known as
Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen
Thompson Playa Del Carmen
Thompson Playa Del Carmen Adults Only
Thompson Playa del Carmen Adults Only a concept by Hyatt
Frequently asked questions
Does Thompson Playa del Carmen - Adults Only - a concept by Hyatt have a pool?
Yes, this property has an outdoor pool.
How much does it cost to stay at ?
As of 30 Jan 2023, prices found for a 1-night stay for 2 adults at on 26 Feb 2023 start from ₹14,001.71, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Thompson Playa del Carmen - Adults Only - a concept by Hyatt pet-friendly?
Yes, this hotel allows dogs with a maximum weight of up to 40 lb per pet. There's a deposit of USD 100 per stay and a fee of USD 40 per accommodation, per night.
How much is parking at Thompson Playa del Carmen - Adults Only - a concept by Hyatt?
Valet parking is available for USD 15 per night.
What time is check-in at Thompson Playa del Carmen - Adults Only - a concept by Hyatt?
Check-in is from 3 PM - 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.
What time is check-out at Thompson Playa del Carmen - Adults Only - a concept by Hyatt?
Checkout is at noon. Late check-out is available for a fee (subject to availability).
Does Thompson Playa del Carmen - Adults Only - a concept by Hyatt provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 220 per vehicle applies.
Where is Thompson Playa del Carmen - Adults Only - a concept by Hyatt located?
Located in Downtown Playa del Carmen, this luxury hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Calle Corazón and Quinta Alegría Shopping Mall are also within 5 minutes.
Thompson Playa del Carmen - Adults Only - a concept by Hyatt Reviews
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The rooftop is perfect for taking in the view and being in the pool all day. Then every morning it was fun to go walk over to the beach house to get breakfast. The patios were so fun for morning coffee and reading. Would highly recommend this hotel to anyone.
I never made it to the property. The property's website states that there is VALET parking on site, it also states that there is onsite parking and that onsite parking means parking offsite, on the street. The problem here is that there is no way to drive onto the property, all of the streets that lead onto the property are closed to vehicular traffic, pedestrian traffic only, so how can they sit here and say they have VALET parking when you can't drive up to property.
The Thompson Playa Del Carmen is located right in the heart of restaurants, shops and night clubs. It is also right next to Cocobongo, so if you're looking to enjoy yourself and let go by drinking the night away, you're only steps away. On that note, it can become noisy but not to the point that it interrupts your sleep. I want to give a shout out to front staff Christopher. He took care of me by upgrading my room and ensuring I was doing ok. There is another Thompson location by the beach that guests can use their facilities which I did while I stayed there. As an example, guests can use their beach front cabanas, chairs and towels. It's a beautiful location playing music and keeping you entertained. Another shout out to Alfredo, server in Thompson Beach Club. Overall I liked this hotel and will stay there again.
Ludwig
Stayed 1 night in Oct 2022
2/10 Terrible
May
Travelled with family
3 Oct 2022
Disliked: Staff & service
Awful costumer service!! Don’t take responsibility for their mistakes and expect the guest to pay extra for it
The property located in the heart of 5th street which is great for walking distance to wherever you want to get to on the main strip. The only cons that I had is that the room temperature never got sitting temperature set, and the noise level from the restaurants down 5th street didn't stop til about 3am. Overall, Wonderful hotel wkth outstanding serve.