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"The bed was cramped in the room. There was no heater in the room. Even though the room was clean; it was extremely cold most of the night. The staff was friendly at check in all the way to checking out. After checking out, we were able to leave our luggage with concierge while we tour the ship. We had breakfast in the ship overlooking the harbor. The food was good. The waiter was not very attentive. We had to call other waiters to get our waiter for a coffee refill. He gave us our coffee refill and left the check on the table. No word from him at all. We even had to call the busser to bring us a to go box. We tipped him $10 for his friendly service. Even though the service from the waiter was not good, we still tipped him 18%. We figured he must be having a bad day. Overall, I give it a four star."

"Clean room, close to LAX, cheap."

"We had such a great stay at the Sheraton Universal! The location is unbeatable—just minutes from Universal Studios, which made everything so convenient, especially with kids. The hotel itself is clean, modern, and very welcoming. The beds were super comfortable, and we all slept really well after long park days. The staff really stood out—everyone we interacted with was friendly, helpful, and quick to respond to anything we needed. Check-in was smooth, and the overall vibe of the hotel felt relaxed but still upscale. A couple small things worth mentioning: I do wish there were more drawers or storage space for clothes, especially for families staying multiple nights. Also, we had a noisy neighbor one night, but security handled it quickly and it was quiet right after, which we really appreciated. Overall, we had an amazing experience and would definitely stay here again. Highly recommend for anyone visiting Universal Studios."

"A wonderful stay! Close to everything and great amenities! "

"Staff and hotel was perfect"

"Clean"

"Excellent location and reasonable parking across the street."

"Staff are outstanding in customer service. Rooms are modern, clean and spacious, very well planned out room layout. Gym is good, could use some tidying up. All around a fantastic property."

"Room clean, we loved it! Staff was nice. "