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Reviews of The Villa Kensington

3.5 out of 5
The Villa Kensington
10 -11 Ashburn Gardens, London, England

Reviews

8.0

Very good

Rating 10 - Excellent. 193 out of 794 reviews" "
Rating 8 - Good. 415 out of 794 reviews" "
Rating 6 - Okay. 125 out of 794 reviews" "
Rating 4 - Poor. 47 out of 794 reviews" "
Rating 2 - Terrible. 14 out of 794 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Melissa

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Paul on 27 Mar 2024
Dear Guest, Thank you for your review and looking forward to welcoming you soon. Best Regards General Manager TVK London

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien
Stayed 3 nights in Dec 2023
Response from Nachiket Ghanekar on 3 Feb 2024
Dear Guest,Thank you for the 5 rating, hope you enjoy your stay with us. we are ready to welcome you back for your future visit.Thank you

4/10 Poor

Claire

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor rating
Staff was friendly and helpful. Room was very small and clean. I would advise against anyone staying in this room if you weigh more than 150-160 pounds. It is so small that it is hard to get around the bed and bathroom. The bathroom is horrible with so much mold on the walls and tiles. Not clean at all. They have no wash cloths or hand towels available. I would find another hotel in the same area. It was very easy to get around because the Tube access is excellent. We would never stay in The Villa Kensington again.
Stayed 3 nights in Nov 2023

8/10 Good

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My goldfish eats cheese
I was up for remembrance at the cenotaph. Did the trick for one night
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good bargain for London
The room was very clean (small, but fine for the price). Bathroom was spotless, plenty of hot water and good water pressure. All the staff I met were very courteous and helpful.I would stay here again.
Stayed 1 night in Oct 2023

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Villa Kensington was a great find. The location is very good. It was easy with public transportation to get anywhere. If you are a walker there are many places you can walk to as well. There are many food options close by as well. From sit down, grab and go, or groceries. The front desk staff was very good. Everyone I encountered was very nice and friendly, always willing to chat and offer advice. I had a little problem when the rail workers went on strike and I had to get back to Gatwick. The staff was helpful getting me an arranged taxi and carried my luggage out for me at 3:30 a.m. The area was safe and hotel felt secure. There is a lot of foot traffic with the proximity to the tube station. My only criticism would be on the bathroom condition. The shower grout needed something, either cleaning or repair. Overall this hotel is a great value overall. I will definitely be back again.
Stayed 6 nights in Sep 2023

10/10 Excellent

RICHARD

Stayed 1 night in Sep 2023

8/10 Good

ALEXANDER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Ivy

Stayed 4 nights in Sep 2023

10/10 Excellent

Kristina

Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Judy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was clean and comfortable. The location was close to transportation, a convenience store and restaurants.
Stayed 2 nights in Sep 2023

10/10 Excellent

Hendriena E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem in South Kensington
I was nervous to stay here because of mixed reviews but I can honestly say this little boutique hotel is a gem! Conveniently located in South Kensington, close to many wonderful restaurants and pubs, as well as a 2 min. walk to the tube. The area is safe and quiet, yet very close to everything (Harrods is less than 30 min. walk away!). The front desk staff were all very friendly and helpful with lots of local suggestions. I opted not to purchase the breakfast because there is a Sainsbury's across the road--perfect for a quick pastry on the go in the mornings. I highly recommend this hotel and plan on returning with my family.
Stayed 2 nights in Sep 2023

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
SCAM, bait and switch. I reserved a room when I arrived in London, got on the train and arrived at the hotel 45 minutes later. Got our keys, headed up, was grossed out by the terrible smelling and filthy hallway. Opened the door to the room and didn't even bring my luggage into the room. I knew instantly, there was no way in hell I was going to allow my daughter to stay in the stinky filthy room. Room was poorly maintained, dirty and smelled bad. Room was nothing like pictures online and definitely not worth 150 £. Seemed more like a 50 £ flop house. Went immediately to the front desk and told them I was leaving. From time of reservation to leaving was less than one hour, so really didn't prevent them from renting the room to another guest, as they had other empty rooms at the time. Refused to offer refund. Stopped by a couple days later to discuss with manager. I found it odd how nervous the manager was. He was literally shaking. It was obvious this was a SCAM. Be WARNED.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Our triple room was quite comfortable.
Stayed 2 nights in Aug 2023

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best budget Hotel
I've been visiting London once or sometimes twice a year for about 35 years and this hotel is the best budget hotel I've stayed in, spotlessly clean, comfortable with friendly efficient staff, well worth a visit for a short stay, ill certainly be back for another stay
Stayed 4 nights in Jul 2023

10/10 Excellent

Richard

Stayed 1 night in Jul 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Liked being able to pay daily if I need breakfast. They took cash..Front desk and breakfast staff very nice and helpful.
Stayed 3 nights in Jul 2023

8/10 Good

Caroline

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Friendly hotel in a great location
The room itself was nothing special. The decor was a bit tired and unremarkable. Probably the smallest double room I've rented in London. BUT the location is fantastic, and all of the staff are just so genuinely helpful and friendly that it's really no issue that the rooms lack the wow factor. They're clean and comfortable, and who spends too long in their room in London anyway?! However, very few of the many hotels I've stayed at over the years have made me feel so welcome as here. I would definitely stay here again.
Stayed 3 nights in Jul 2023

4/10 Poor

Cheryl

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Property description is wrong - this hotel does not have a guest laundry. The room was so tiny that the bathroom door could not open properly and there was nowhere to open my suitcase. The bathroom was very mouldy.
Stayed 1 night in Jun 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2023

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good hotel, lovely staff
Stayed 1 night in Jun 2023

10/10 Excellent

Julia

Stayed 1 night in Jun 2023

10/10 Excellent

Gabriella

Stayed 5 nights in Jun 2023

10/10 Excellent

Dee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
1) Communication with the employees was amazing and very helpful. Thank you. 2) Transportation was amazing. I loved it. 3) Restaurants, very closed by and walkable. I loved it The only negativity, I found mold in the shower, hair and my duvet sheet had old blood stain. I was very uncomfortable, but room service changed all the sheets, but not the actual duvet since they did not have anymore in the hotel. The cover sheet was just change :( Besides that the location was very safe at all time. I love the area.

10/10 Excellent

Carolyn, Leesburg

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff & great location. They moved my luggage to another room. My booking changed from a double to a single and I didn't realize that. Close to the Glouchester Road station. There are stairs on the lower level which can be a challenge if you have heavy luggage.
Stayed 2 nights in May 2023

10/10 Excellent

Linda

Stayed 1 night in May 2023

10/10 Excellent

Carolyn, Leesburg

Liked: Cleanliness, staff & service, property conditions & facilities
Good location near Glouchester however this tube has stairs if you have luggage. The staff are very nice & held my luggage after I checked out.
Stayed 1 night in May 2023

8/10 Good

Zerla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Professional friendly staff and convenient location
Stayed 7 nights in May 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Jenny

Stayed 1 night in May 2023

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly - parking available - great breakfast
Stayed 2 nights in Apr 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff service
Stayed 4 nights in Mar 2023

8/10 Good

Nicole, Sewell

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very basic, clean and quiet hotel with about 35 rooms located in an absolutely fantastic neighborhood in London. It is just a two minute walk to the Gloucester Road underground station. I had a single room and it was fine but I did find it a little odd that they did not have a soap dish on the sink, nor did they have a shelf in the shower to put my toiletries. Other than that, no complaints. Oh, they are not serving breakfast at the present time… That is supposed to start up again in the spring, however!

10/10 Excellent

Parmjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great budget hotel for solo traveler. Room had everything I needed for a nights stay.
Stayed 1 night in Feb 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service
Perfect location. Large rooms with very comfy beds, just lacking some of the extra touches you would get with a 4* hotel.
Stayed 2 nights in Apr 2022

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and wonderful location
As a family we love staying in South Kensington as it is super safe. This hotel is conveniently located just a long block away from Gloucester station with super access to the Piccadilly line. Hotel was clean, staff were friendly. Beds are firm. No frills but we the hotel was not our destination...the city of London was!
Stayed 1 night in Apr 2022

8/10 Good

John Laurence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 5 nights in Mar 2022

8/10 Good

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room for three
Great location for jubilee line, minutes from station and very helpful and friendly staff. Room clean and comfortable. Great value and will definitely book again
Stayed 1 night in Feb 2022

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and location for a week-long stay
Staff was exceptionally friendly and always responded quickly to our needs. The location is excellent: short walk to the Gloucester Road Underground station and pleasant walk to Kensington Gardens. We had a triple room with three twin beds and never felt cramped. I would definitely recommend this hotel and stay here again in the future.
Stayed 6 nights in Feb 2022

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Verified traveller

The beds were comfortable, room was large, the room on the ground floor suffered from the noise on the drains
Stayed 1 night in Dec 2021

8/10 Good

Alberto

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

6/10 Okay

Amelia Juliana

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shower and shower heads unclean. Hair dryer, very old and didn’t work properly. Immediately switched it off out of fear it would blow the socket. Beds were clean and comfortable. Staff were helpful and polite.
Stayed 1 night in Dec 2021

8/10 Good

Ahmet

Travelled with group
Liked: Cleanliness, staff & service
Location was very convenient, close to underground systems, price is ok , but rooms are so small
Stayed 1 night in Dec 2021

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service
Hotel was lovely the Italian man at reception was lovely! Would highly recommend and would definitely come back again xx
Stayed 1 night in Nov 2021

8/10 Good

Michelle

Liked: Cleanliness, staff & service, room comfort
Very friendly staff. Room clean. Bedroom and bathroom very small but was ok for 1 night stay great location,
Stayed 1 night in Nov 2021