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"The area is very walkeable specially train station. Staff are outstanding"

"The hotel is in an excellent location for getting around town. Staff was very helpful and the restaurant on site is good, except for their breakfast, which was bland. It’s also very near some wonderful Italian restaurants. Rooms were clean and they have a nice lounge area to play games and do puzzles if you have downtime, which we did on Christmas Day, since everything, including transit, is closed. "

"Loved that it was such a central hotel, but when you closed the bedroom door all was quiet. It’s a great no fuss hotel. "

"Excellent hotel"

"Staff excellent"

"The room was very clean and everything stocked up well - thanks its lovely to be able to make coffee in your room. As a personal point of view it would be nice to be able to make two coffees per day rather than one - so four sachets rather than two. All staff were excellent and most helpful. Was most impressed with the room service, only took 15 minutes to reach my room. Check-in was quick and check-out very very quick. Breakfast was great - good variety of food and very relaxed - didn't feel pressured in any sense to leave my table and so was able to enjoy a second flat white - very important to me in the mornings. Thank you - would recommend the hotel to anyone."

"This is always my first option when in London. The best thing is the staff: very kind."

"Fabulous hotel and amazing service! "

"My family and I had a great time at this hotel. They really went all out for the kids for Christmas including having a play room for the kids open until 8 pm! It’s a huge room! Speaking of, we had two rooms. One room was more modern than the other. One complaint is one room only had European outlets while the other had both. The rooms are a decent suze. We didn’t stay there much so it was fine. This hotel is located near to Vaux Hall which is with exploring itself. It takes about 20 minutes to walk to the London Eye/Big Ben. The best part though is the staff. Every single staff member, including those who brought us room service (which we ordered almost every day) was polite and friendly. Marc checked us in and was very friendly and helpful. We have stayed at Park Plaza Westminster before and that location is extremely close to the London eye (5 mins or so), but I think staff here is friendlier and it also feels less touristy. Great stay and we will be back! "