Search Hotels in El Pedregal, Playa del Carmen

"Property is amazing! "

"Clean room and great staff. "

"Amazing room "

"To Expedia Executive Relations & Hotel Corporate Management, I am formally escalating a complaint regarding my recent stay booked through Expedia at the Platinum Yucatán Princess Adults Only resort. This experience was unacceptable from both a hospitality and consumer protection standpoint and significantly impacted what was meant to be a milestone occasion—my wife’s birthday and her first visit to Mexico. The issues encountered include, but are not limited to: Filthy stairwell conditions that remained unresolved throughout the stay A room delivered in an unsanitary state at check-in (urine on bathroom surfaces, trash in closet) Refusal by staff to provide a new room, requiring us to wait for cleaning Repeated neglect of requests for basic necessities (towels, toiletries) Consistently poor room service, including cold food on three occasions Food safety concerns (bones found in chicken dishes such as tacos and tostadas) These issues were reported both to hotel staff and the on-site Expedia representative, with no meaningful resolution provided. This situation reflects a failure of duty of care, misrepresentation of accommodations, and a breakdown in service standards expected from both the property and Expedia as the booking platform. As a federal employee and service veteran, I approach situations like this with professionalism, patience, and a high standard for accountability. I do not make complaints lightly. "

"Very friendly staff and environment. "

"Kids had a blast! Water park is awesome! Food was great as well with a lot of variety "

"The rooms were very clean, the linens were nice, but the beds were not comfortable, it was like you were sleeping on the floor. The mine bar in the rooms The hotel amenities were less than impressive, the bars weren’t open until 11am, so even if you just wanted a plain soda, ice tea or water, it was simply not an option. The mini bar in the rooms were bare minimum. "

"Everything good"

"Great holiday, a lot of construction going on in half of the property "