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"Excellent hotel with very positive staff"

"Fantastic stay, lovely rooms and great service. We stayed in the Kreungthep wing which is a loooonnng walk from the shangri la wing main lobby but much closer to BtS and boat shuttles. Also it has its own pool and taxis come to that entrance also. One of my favourite places to stay in all of bangkok for convenience and service. Cant beat the location"

"Staff is amazing!"

"The hotel looks great but a little old. Think they need to change the photos. Location is terrible. Need tk taxi everywhere. Staff are really nice. "

"good"

"Great location, lovely grounds and very accommodating and friendly staff. Breakfast buffet is not to be missed. Beds, very comfortable and entire place was immaculate. Would stay again in a heartbeat. "

"The property is in a very cool area of town but it’s a dated hotel with a mildew smell. The hotel classifies itself as luxury but I would give it 3 stars at best. "

"Ok breakfast was lovely"

"The property was nothing like the photos advertised. It felt run down and lacked the atmosphere of a true resort. Our bathroom had ants on the counter and sink, and the room door had a large gap underneath that we had to block with a towel each night. Around the walkways, cockroaches were a common sight, which made the stay uncomfortable. The front desk staff gave the impression that they weren’t very interested in helping, though the cleaning staff were genuinely kind and attentive. Another inconvenience was the key system: only one key card is provided per room, and it must be handed in at the front desk every time you leave. The electricity is tied to the key card, meaning the air conditioning only runs when you’re inside. I had to specifically request a workaround so the AC could stay on while we were out. Overall, the experience was disappointing. We left after two nights despite booking three, and didn’t mind losing the money—that’s how strongly we felt about not staying longer. Unfortunately, I would not recommend this property or return in the future. My daughter loved all the cats around the grounds. "