Search Family-Friendly Hotels in Surrey

"I was asked to for pay my room again on arrival having paid and booked with Expedia. I am awaiting the refund. I think this is pretty poor. "

"Great service and good food"

"This could be a nice hotel but staff aren't very welcoming or knowledgeable. Filthy mattress covering, curtains in restaurant at breakfast all stained and dirty, 40 minute wait after ordering breakfast just not good enough "

"The place was nice, but very hot, wish we knew we could have had brunch outside because the bar was too warm. the rooms were very hot, we were given fans, but it made very little difference. Bar area in the evening was very warm. Spa was great, food and service was good."

"A very good hotel for stays in Guildford. Central location makes it easy to get to venues/restaurants/cafes/shops. Has a bar and restaurant but breakfast a little on the pricey side so maybe better to use one of the cafes in the high street. The room is adequate, comfortable and clean. Includes all ameneties like iron, kettle, shower essentials. Not fully soundproof as you do hear street noise even on the 3rd floor, but not too much of an issue overall."

"Very modern, great to have air con and parking. Also a great location for walking into Kingston along the river, or to Hampton Court Palace. Surbiton also a great place to go for a drink and something to eat. Hearty breakfast with everything you could want, and bar offered cocktails. "

"Due to Covid and having to self isolate for 14 days on our arrival back to Canada, We decided in April to cancel the two rooms booked. We corresponded with Expedia and through them were advised that we would not be refunded. As we did not stay at the hotel we can’t really review. But we were disappointed that they did not even offer a partial refund - given the circumstances "

"Beautifully kept building and rooms. Great selection at breakfast and a little balcony in the sunshine was a lovely little surprise with the room. Really comfortable bed and the room was lovely and quiet. "

"Even with some help from Reception to try and order a supper from town, I failed to master the technology on my iPad! I was advised to wait and I would hear that delivery was on its way. After a very long time waiting in Reception, staff took pity on me and made a few phone calls on my behalf. It turned out that my order hadn’t gone through! By now it was late evening and I was very hungry. One of the Reception staff disappeared and came back with 2 croissants and butter, which went down very...

"This hotel is closed we were rebooked at the Europa Gatwick hotel a sister hotel connected with the Britannia Hotel chain. On the out side it looked ok check in was fine and the front desk staff were friendly and helpful. The twin room i booked was pretty spartan, lacking in pillows, one per guest, the beds were absolutely atrocious one could feel the springs thru the mattress and the bed creaked something chronic, there was also a very strange nude picture of a women on the wall over the bed...