Hotels in South America,

"The place looks modern,clean and nice the elevator is super tiny though, the phone was not working but the worst part is that they hide the laundry fees, sent clothes for laundry service and the amount charged was outrageous, when I commented this to the front desk staff they laughed on my face. ..."

"Very friendly and help guests with smiles."

"The hotel charged me for the stay, in addition to what Orbitz charged me. It never returned money after repeated disputes."

"There were no towels "in the contract" so I had to pay 400 pesos per towel. The VAT proved not to be included and I had to pay extra. The electronic room-key didn't work from the first morning. All the time I had to ask , at the reception , to open my room on the 7 th floor. The elevator repeated ..."

"I cancelled my reservation because of the rioting that continues to this day in Santiago. You denied my request for a refund and showed no concern for the safety of your guests. I will never stay at a Mercure property."

"Was able to check in early after leaving the cruise ship."

"Excellent value. We had booked two bedrooms apart, and it was very spacious. Good facilities in the building with coin laundry and rooftop swimming pool. We enjoyed our relaxing stay."

"El hotel espectacular como siempre, en este caso había un problema general con el aire acondicionado pero solventaron la situación, muy amable el staff"

"Juan Cruz on reception was so helpful, gave us a map to the city and pointed out where to go/what to do as it was our first time in the city. Brilliant facilities, breakfast and food honestly excellent, room was large with a kitchen and clean, two terraces on the rooftops for catching sun and two ..."

"I enjoyed the location and the hotel staff was friendly and helpful."