The hotel is located perfectly in the middle of Copacabana Beach, very close to shops, restaurants, and convenient stores.
The breakfast offered was great in terms of quality and varieties.
The staff, particularly at the front desk/reception and those working in the breakfast room, were very professional, friendly, responsive and helpful. They made our stay very delightful.
One front desk staff member, Ronen (I might have misspelled his name), was very patient and supportive as he helped us managed phone calls in Portuguese to resolve issues regarding our delayed luggage. He and other front desk staff members offered very helpful info and suggestions regarding stores, restaurants, directions... etc.
However, one thing that I feel a bit disappointed about is 'room upgrade'. Apparently, as this hotel is a VIP Access one, we were eligible for room upgrade. We didn't know that, so we didn't request for room upgrade, but now that I know, I would have appreciated if were offered such option by the hotel staff.