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"We stayed in the Royal Tower (west) on the 17th floor with an ocean view. The view was amazing! Upon check-in, the staff was so kind, helpful and welcoming. The grounds are beautiful, aquariums amazing and the rooms and property were very clean. Staff: They were hit and miss on whether they were kind and helpful. Our daily housekeeper was so kind and warm. We loved seeing her each morning. As for restaurant staff, I feel like the automatic 15% tip does not do anything for the customer. majority of the restaurant staff gave the impression they were annoyed you were there. Some staff were great, but the ones who made it very clear they were unhappy made our dining experiences vastly different. Especially when we spend on average $800 a day on food and beverage. It was expensive! Which we were prepared for. We ate at the finer dining places and ordered/drank what we want. Waterpark: There was not one day we were there that all the slides were open. If you asked any of the attendants, they told us to find a manager because they don't know when the closed slides would be open. They were very annoyed when we asked. Pools: These are very well kept, and we had no problem getting chairs each day. Yes, the front row was all taken, but we were always able to find chairs somewhere. "

"The staff is amazing! the ladies that manage the lovely breakfast buffet are amazing!! Especially Jules & Bonnie!! They greet people, tell them how it works, so friendly to everyone !! Lots of choices and very clean with hot coffee starting at 7:00am! Our room was well cleaned every day and extra touches by our sweet lady."

" It’s ok"

"All areas of hotel were well maintained"

"It was a great stay..The beach is super nice.. The staff was so nice and accomodating. Special shout out to Charles,Demetree, Shanique, Theo, Randy and all the other staff that made the stay nice and welcoming. LOVE THE BAHAMAS."

"We loved the flamingo beach "

"The slides were not operating. The jungle slide was closed. The surge slide was closed. The challenger slide was closed… we paid for the pool"

"The staff in restaurants and pool area are the worse "

"Nice hotel close to the cruise port. "