Search Shopping Hotels in Da Nang City Centre

"Front desk staff is too slow and not too nice .. they should let customers know what is going on when delayed the checkin process. Just let customers wait there and helping other customers, when we asked what was going on for the checkin process they just simply said “ I will check you in soon” room cleaning did not clean bathroom, just change the towels and dumped the trash, they did not clean the toilet and mirror . "

"Great view of dragon bridge from our room on the seventh floor. The room was very clean, extremely pleasant staff. Buffet breakfast was awesome!"

"Yes."

"It is very sad that I'm having to leave a very poor review for the Hyatt Regency in Da Nang. We stayed there for 5 days and 4 nights, with kids. The following are our main issues with it: 1. Staff Attitude: We were one of the few Indian families on the property that weekend. The staff constantly were particularly rude with us right from checkin. They were impatient, and dismissive of our requests. We arrived at 2:15pm and requested for room availability at 2:45pm because we needed to take an urgent work call. The reception staff flatly refused to give us access to the room before 3pm checkin time. No effort was made to accommodate the request in any way, no checking with housekeeping. Overall, the hotel and the staff have a clear preference on which guests they prefer to serve. During our whole stay, in multiple instances, staff looked completely disinterested to respond to any requests by the poolside, there were no smiles, no greetings, no warmth. This is very different from our previous experiences in other hotels and resorts in Vietnam. We were actually quite shocked! 2. Slow Service: We were left waiting for food and drinks for over an hour each time. We understand that the hotel was quite full, but such slow service despite repeated reminders was really frustrating, especially when we had kids who were really hungry. I would not reccommend this hotel for your next stay! Stay away!"

"Very nice staff and great location!"

"Good"

"We thoroughly enjoyed our stay at the Brilliant Hotel. The hotel itself was very nice, had all the amenities, great room, great beds (we like a firm bed), large lobby area. The breakfast was fantastic with a wide selection of Asian and Western dishes. The best part of the hotel was the staff who went out of their way to accommodate us, helping with bookings and arranging some travel. Every one of them made us feel so welcome. I would definitely recommend the Brilliant Hotel."