Compare and book 5 Star hotels in Suzhou, Jiangsu

"Great experience "

"Brilliant service as always! Everything was flawless! "

"Location is great, beautiful view! Staff are very friendly. Breakfast is amazing, so many choices. "

"Really loved the luxury of the property, super nice. The breakfast was great as well. Staff was good, but needed to be more friendly to English speakers, if they can. Rooms were fantastic. Only thing I was frustrated about was that the front desk did not honor my Hilton honors rewards because I booked through a 3rd party site, which I have done numerous times before and gotten credit. Pretty silly policy that was not mitigated. "

"Nice hotel. Unique designed lobby and lounge. Spacious rooms. The staff require a bit more training on check in and out, "

"Very enjoyable experience, all staff are very professional and friendly, very close to metro, restaurants and malls, I would highly recommend if visiting Suzhou "

"From Expedia i can see that the breakfast added is for 2 pax but the hotel staff insists that it only covers for 1 pax. The hotel is good for family holiday but nearby has nothing much. Didi is a must in order to access to nearest shops and food stalls."

"Good hotel and location is very good. The hotel is near CBD and closed a fashion shopping mall. The closed restaurant is very well and choice is vast."

"Perfect location. You can see the fabulous Taihu lake scene from the lake view room. All of the staff are friendly and helpful. There was even a night swimming pool party for children when I stayed there. And the breakfast is also good. After all, the hotel is quite lovely."

"Amazing service. "

"Good "

"It is a good place to stay"

"the lake view is amazing, breakfast is fabulous with lots of choice "

"Small boutique hotel in a very good location (next to subway, close to attractions). The hotel was quiet, staff were very friendly. Even the cheapest room was very spacious. It was superb value for the price. Only downside was shower had a bit of mould on the seals (more a design flaw as moisture can’t escape). "

"Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club."

"I recently stayed at Shangri-La Suzhou Yuanqu, and I must say, it was an outstanding experience from start to finish! I want to take a moment to express my gratitude for the exceptional service provided by your concierge manager, Steven. From arranging pickup from airport to arrival at hotel, Steven went above and beyond to ensure that my stay was nothing short of perfect. His attention to detail and willingness to go the extra mile truly set him apart. Steven's commitment to providing...

"Since the last time I was at the property was before COVID, I was pleasantly surprised by how clean and up-to-date the hotel was. I felt things were better from the last time I stayed. My only complaint was the AC in the room didn't work for a few days and was 26C. The staff brought me a fan, and after the lover came, the a/c worked or got the room down to 22C. The thermostat tells you it goes to 16c, but I doubt you have any control over the thermostat. I will be staying again next time I am in...

"老实说有点失望，可能是旅游景区的酒店缘故。房间并没有很干净，有苍蝇，阳台的门锁是坏的，锁不上。Checkin的时候没有提示是否需要洗漱用品，进出大厅服务员就是看你几眼，没有礼貌性问候。早餐种类还可以，但是服务员又是一种‘金口难开’的态度。 总体来讲，细节还需要提高很多。"

"checking experience was quick and friendly "