Search Hotels Suites in Winter Garden

" My check-in experience was disappointing and not welcoming. The staff member did not provide any information about the resort or its amenities. The interaction was very minimal—she only asked for my ID and credit card, then how many keys I needed, and that was it. No orientation, no guidance, nothing that made me feel like a guest being welcomed. I was then sent to another person and told I would receive a tour during breakfast. However, I later realized this was actually a timeshare presentation, which was never clearly explained upfront. When I expressed that I was not interested in continuing, I was told, “you can still eat if you want” and “it’s free.” I did not ask for anything for free—I prefer to pay for my experiences and genuinely enjoy them. Unfortunately, this first impression affected my overall experience from the very beginning of my stay. For future guests, I recommend improving the check-in process by providing a warm welcome and clear information about the resort and its amenities. Transparency is also key—timeshare presentations should be clearly disclosed so guests can make an informed decision without feeling misled. A more respectful, transparent, and guest-focused approach would make a significant difference."

"Nice"

"The hotel was amazing. Perfect for the family "

"It was an amazing experience, the place was very clean and our room views were amazing"

"No breakfast. Staff friendly! Clean room. Moved to another room air was not working in the first one."

"Check in process was a hastle. There was a long line with"

"The elevator is either broken or just doesnt run at all ..We had to take the stairs to the 5th floor almost every time up and down..They run out of towels everyday its unbelievable..Lots of broken or stuff thats not working..I have stayed here before and had no problems thats why we came back..Obviously its going down hill..Check in took an hour and the parking lot is so hard to navigate ..Ladtly they never said the water park was under construction that made me really upset aswell.."

"Not happy about paying for parking "

"Not worth the price. "