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"Excellent all around "

"The air conditioning did not work in my room. They have windows that are unlocked with no screen. It’s not kid friendly hotel, security, harassed kids, even though it was spring break the swimming pool is not as large as the picture make it look for such a large hotel to accommodate so many guests the swimming area does not look that way on the picture. Did I really enjoy myself."

"Some issues with the room and internet, had to switch rooms. The second room had a malfunctioning toilet fill valve, it would shut off due to friction, requiring me to pull the lid and jiggle it to fill. Some outlet's didn't work. Low hanging fruit that can be attended to can go a long way. Staff was friendly and professional at all times. Would definitely stay here again, but urge attention to detail. Also, have a daily Urban Experience Fee on the final bill that I have asked to get back. Not sure what an Urban Experience Fee means, no Urban Experience was offered outside of doing my thing, being a native Chicagoan. "

"Amazing hotel with great views "

"Great location but lobby & common spaces are very dark! Felt like a cave..."

"It is a great and beautiful hotel! The tap water in the bathroom is a little bit small and there are no hangers in the bathroom. Not a big deal, but the improvement would make the hotel experience perfect."

"Increíble hotel súper friendly staff! "

"I didn’t use them."

"Not much staff was apparent on the main floor throughout my stay. My initial encounter at check-in was with an unhelpful person but most of the staff was excellent. Instructions for the in-room coffee machine were not provided and I wasted the only coffee trying to work it. Walls were thin and adjacent guests noisy. But room was attractive and it had a bathtub, a lovely perk."