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"epic service"

"Nice historic venue. Rooms were a little musty and bathroom could have been fresher. The lobby was great."

"My sister’s and I had the best time here. The staff was nice and welcoming. The room was spacious and comfortable. The only thing I would say was off was the pool, it seemed like it hadn't been cleaned, but the towels and chairs were properly clean. The breakfast was hot and ready even after the start time of breakfast. They had plenty of options of fruit, cereal, milk and juices. AND it is surrounded by plenty of other options to eat and enjoy our time. Will definitely be coming back to enjoy!! "

"Upon arrival, the guest service agents were kind and attentive to guests, even while others waited in line, and were careful to give each guest their attention. With this location being in the heart of downtown, it was easy to walk to the theatre or enjoy a walk along the lake."

"Very old and dark. Bed was clean though."

"The room was clean and quiet, the staff was nice, and the location is great! (We used the grant park south garage to park our car.)"

"clean room and great staff. It's hard to turn off the AC."

"Overall, this hotel was excellent. Extremely helpful staff...way above and beyond. I was told they were having a 3 hour staff training meeting one of the days I was there and it's evident a key component of that training was guest accommodations and helpfulness. I only had two complaints: the major one is that it was impossible to get internet in my room. I could get it fine in my meeting room but not the sleeping room. The minor is their coffee pods leave coffee grounds in the cup, every time. And their cups were too large for the capacity of the Keurig so I left a mess of water leaking but figured it out after the second morning. Sorry!"

"Restaurant entry smell funny"