Phoenix Hotels from ₹5,618

"Great stay "

"Quick and easy check in. Clean room. Nice views. Hotel smelt nice. "

"Our room was spacious and clean, with stunning views of the Chicago river!"

"OK, first the good stuff. This was our second stay, for 3 nights, and the hotel is really well located, walking distance to pretty much everywhere you would expect. The breakfast buffet is good - but let's face it, at $29.99 plus taxes, it really SHOULD be good. And the rooms are nice, with a decent bed, a TV that you can stream to so ...3 stars. Where it loses 2 whole stars is the way they nickel and dime you, with junk fees, and misleading promotions - in my case they claimed we had booked an ADA room (we did not), and offered an upgrade - which with taxes, and "destination fees" and taxes on the destination fees added $150. Add to this a "promotion" that gave us $25/day which turned out to not cover breakfast (despite the check in saying it would) and we ended us paying an extra $220 for a 3 night stay. This might have been redeemed had the check out desk not been painfully condescending when I queried why they had not applied the $25 reduction. In short - there are a LOT of hotels in this area, and the Hyatt seems to have decided they are going to compete on a low headline price that they recover with sneaky fees and games. If they had only charged a reasonable fee in the first place I wouldn't be feeling like I was fleeced by the management. We will not be staying here again."

"Location is ideal. Rooms are small but clean and great for a mini getaway. I would definitely stay there again. Customer service was perfect!"

"Hotel has the markings of being grand, but needs a renovation in a lot of areas. The biggest issue we had is that the a/c is not adjustable in each room and the building was very warm on the 75 degree day in April. We called the front desk and they did bring us a fan that helped some and we realized we could crack the windows (but didn’t want to do that overnight with the noise of the city). Other than than, it was a standard stay and a convenient location for our plans in the city. "

"Hotel is definitely has the social club atmosphere and no parking at this property best to make a reservation for parking at Tower garage that’s what the requirements are…Please check your receipt before leaving I was charged for the bar and never used the bar or restaurant…. I am not sure where the advertising picture comes from and the hotel is too dark for me I prefer a more family oriented not Social Club… It’s great if you’re looking for a social crowd in the lobby with dim lights"

"Very nice staff and beautiful room!!"

"Clean room Helpful staff"