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The Sutton Place Hotel - Vancouver

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Featured image
Indoor pool
42-inch LCD TV with cable channels, TV, pay-per-view films
Premium bedding, minibar, in-room safe, desk
42-inch LCD TV with cable channels, TV, pay-per-view films

Overview of The Sutton Place Hotel - Vancouver

VIP Access

The Sutton Place Hotel - Vancouver

4.5 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
845 Burrard St, Vancouver, BC, V6Z2K6

Explore the area

  • Popular LocationRobson Street1 min walk
  • Popular LocationVancouver Waterfront12 min walk
  • Popular LocationCanada Place13 min walk
  • AirportVancouver, BC (YVR-Vancouver Intl.)18 min drive

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About this area

Vancouver

The Sutton Place Hotel - Vancouver is located near the beach and in a walkable area with good shopping. Queen Elizabeth Theatre and Vancouver Art Gallery are cultural highlights, and travellers looking to shop may want to visit Robson Street and Granville Street. Vancouver Aquarium and TELUS World of Science are not to be missed. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with mountain biking and hiking/biking trails. Guests appreciate the hotel's central location.
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Map

What's nearby

  • Robson Street - 1 min walk
  • Granville Street - 4 min walk
  • St. Paul's Hospital - 5 min walk
  • Vancouver Waterfront - 12 min walk
  • Canada Place - 13 min walk

Getting around

  • Burrard Station - 5 min walk
  • Vancouver Waterfront Station - 15 min walk
  • Vancouver International Airport (YVR) - 18 min drive

Restaurants

  • Where to eat
  • Boulevard Kitchen – Restaurant with a bar. Serves dinner on selected days.
  • Gerard Lounge – Open daily.
  • News Cafe – Open daily.

About this property

The Sutton Place Hotel - Vancouver

Luxury Vancouver hotel in Downtown Vancouver, walk to Robson Street
Along with a full-service spa, this smoke-free hotel has a restaurant and an indoor pool. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a coffee shop/café are on-site. All 397 soundproofed rooms feature free wired Internet and minibars. For a bit of entertainment, guests will find LCD TVs with cable channels, and other amenities include premium bedding and coffee makers. Housekeeping is available on request.
The Sutton Place Hotel - Vancouver offers 397 forms of accommodation with minibars and a safe. Beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include bathrobes and designer toiletries.

This Vancouver hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Microwaves, in-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Vida Spa. Services include massages. The spa is equipped with a sauna.

The spa is open selected days.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key Eco-Rating Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (CAD 48.00 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking
  • Limo/town car service

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • French
  • Japanese
  • Korean
  • Russian
  • Spanish

Business services

  • Conference space
  • A meeting room

Spa

  • Massages
  • Sauna
  • Spa open selected days

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer (on request)
  • Towels

Entertainment

  • 42-inch LCD TV
  • TV channels
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Microwave (on request)
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • In-room massage
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing

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Policies

Check-in

Check-in from 4:00 PM - anytime
Minimum check-in age - 19

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CAD 40, per accommodation, per stay, plus a deposit of CAD 40.00 per stay
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: CAD 48.00 per night (in/out privileges)
  • Pet deposit: CAD 40.00 per stay
  • Pet fee: CAD 40 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

Pool access available from 7:00 AM to 11:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Sutton Place
Hotel Sutton Place Vancouver
The Sutton Vancouver Vancouver
Sutton Place Hotel
Sutton Place Hotel Vancouver
Sutton Place Vancouver
Sutton Place Vancouver Hotel
Vancouver Hotel Sutton Place
Vancouver Sutton Place
Vancouver Sutton Place Hotel
The Sutton Place Hotel - Vancouver Hotel
The Sutton Place Hotel - Vancouver Vancouver
The Sutton Place Hotel - Vancouver Hotel Vancouver

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 789 out of 1380 reviews
5 - Excellent 57%
Rating 4 - Good. 401 out of 1380 reviews
4 - Good 29%
Rating 3 - Okay. 127 out of 1380 reviews
3 - Okay 9%
Rating 2 - Poor. 49 out of 1380 reviews
2 - Poor 4%
Rating 1 - Terrible. 14 out of 1380 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities
Write a review

4/5 Good

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Well located. The main areas of the hotel are beautiful. The room has had some upgrades. The wallpaper is dated. The bathroom needs work. Mildew in the shower/tub area.
Stayed 1 night in Jul 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sutton Place is our absolute favourite hotel in Vancouver. It’s safe and right in the middle of all the Robson St excitement.
Stayed 1 night in Jul 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful, clean and definitely very well maintained. Excellent location. Beds were comfortable, rooms super clean. The pool was great and my kids loved it. I loved the outside terrace attached to the pool, it was nice to sit outside. Parking was convenient, even with valet closed due to covid - the garage was easily accessible.
Stayed 2 nights in Jul 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Jul 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel offered a great room in an excellent location forr a decent price.
Stayed 2 nights in Jul 2021