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"Shower head barely worked. Took forever for hot water. Fridge 1 didn't work. Fridge 2 didn't work. Finally fridge 3 worked, after having the replacements delivered twice. Phone didn't work so couldn't even call reception for help with these issues - had to speak to cleaning staff whenever they were around. Shower floor had grime all over it and it was visibly dark and dirty, which you could feel with your feet. Had to wear sandals in the shower. Peoples hair around sink, bathroom floor, on fresh sheets. Wasn't able to select TV channels whatsoever one night. Overall pretty terrible experience. Was enough to shower and sleep, but I've stayed in grungy cheap hostels in 3rd world countries that were better than this. Embarrassing."

"I was really impressed with the convenient amenities. From online check in with key card machines, to the texting assistant. We needed a few different things for our room and after texting with our assistant about our needs, someone was up to our room within 10-15 minutes every time. Very great service! The room was mostly clean, just noticed a few things that were overlooked by housekeeping staff, nothing crazy. Our duvet was stained up and didn’t look very appeasing, but we just texted and requested a new one, and our needs were met promptly & efficiently. The only real complaints I’d have is that the air conditioner was very noisy, and sounded like it was about to give out at any time, and the towels could definitely use an upgrade, as some were fraying and very scratchy."

"Todo Muy bonito am able y limpio"

"I love this hotel! The pool is cute, it’s close to the fashion mall, you can walk over the Venetian. Love it."

"Staff was very helpful & the room was very clean. "

"Clean , live"

"Loved having a separate sitting area with kitchen"

"Thanks"

"They advertise onsite parking, and while that’s technically true, there is nowhere near enough parking for the number of units. I stayed from 4/3–4/9 and not once was I able to get a parking space—and I am disabled. I made them aware of my condition before arriving, and I was assured I would be accommodated. That did not happen. It got so bad that we actually had to skip going to the theme parks because I was afraid that if we left, we wouldn’t have a place to park when we returned. Imagine having to tell your child you can’t go to the parks because of something like that. The only option was a parking garage multiple buildings away, and I had to pay for a golf cart just to get assistance. My son even witnessed another disabled woman who was physically shaken dealing with the same situation. The worst part? No accountability. Not even a phone call. I gave them 20 days to reach out before filing complaints—nothing. Based on my experience, I honestly question the reviews. The property is outdated, overcrowded, and poorly managed. I’ve been to Disney and Universal many times—both peak and off-season—and I have never experienced anything like this. I will say this: Expedia was excellent and truly tried to help resolve the issue. Unfortunately, **Westgate Resorts refused to approve any resolution. Expedia still made an effort to make things right, which I appreciate. They had the nerve to use staffing for the delays!"