Orleans Arena

I was charged twice for parking in self parking garage. Took 4 phone calls and 20 min to hopefully resolve the problem. There is supposed to be a credit on my charge card in 3-5 days. Self parking is $20/day. Recording on Harrahs phone line says parking is complimentary. Pool is only open until 6 pm. Hotel room ok, nothing special. Once I approached the desk check it took 15 min. To get checked in, Employee was very nice, but then I had to wait for a manager to personally welcome me to the hotel. I’ll look for another option next time.

I really liked the hotel's location and how spacious the room was. However, the common areas felt neglected and dirty, and the room had a couple of issues I didn't like: one of the curtains was torn and the safe was locked (they should really check those details before assigning a room to a new guest).