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"The concierge staff was excellent thank you"

"had paid for two higher-end rooms based on the photos and descriptions, but what we received was one twin room and one queen room, neither matched the sizes or standards I had reserved. My parents were given the twin room, and after a long, exhausting trip, they had already settled in. I did inform the front desk that these were not the rooms we booked. They offered to switch us, but by that point it was too late for us to move everything. Additionally, I found a bug in the bathroom, which was very concerning."

"Cleaning is zero, I stayed 5 days room never been cleaned. Breakfast buffet was horrible and dirty (there was hair on scrambled egg which they put on buffet). Automatically you are getting negative vibes on breakfast area."

"Amazing staff at reception.. I went to my home team Bursaspor’s championship match in Bursa and I was greeted phenomenally. Everything I asked for helpfull staff provided.. Really enjoyed my stay. Breakfast was also fantastic as there were a variety of options for breakfast including daily soup.. I really recommend this fabulous hotel.."

"Breakfast was fab, excellent variety of fresh local and continental foods. Gym and wellnrsss centre was possibly the best I have ever seen in a hotel. Altogether a very good stay. Slightly annoyed by the differing pricing we received for late check out. The first receptionist told us €120 which was kind of staggering and not far off price for the night. We went back to the desk and were offered €60 which seemed far more reasonable. So worthwhile negotiating or escalating. "

"Güzel kahvaltı, yeterli bir oda, güLeryüzlü ve yardımcı personel, evcil hayvan dostu."

"Perfect place for families and kids. Only missing part is ice cream flavours :)"

"Thank you for being so kind to me everything was great!"

"I had an amazing 3-night stay at Swissôtel The Bosphorus in Istanbul. From the moment I arrived, everything exceeded expectations. The room was incredibly comfortable—perfect for relaxing after long days exploring the city. The staff truly made the experience special. Everyone was friendly, welcoming, and very helpful, and it was great that almost all of them spoke English, which made everything seamless. A special thank you to Öznur in the Executive Lounge for her outstanding service—she went above and beyond to make sure everything was perfect. Her manager, Emre, was also incredibly friendly and attentive. I also opted for the breakfast package, and it was absolutely worth it. The breakfast selection was fantastic and a great way to start each day. Overall, a top-tier experience. I would definitely stay here again and highly recommend it to anyone visiting Istanbul."