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"Upon our arrival, we were greeted with a happy face and great service. We were immediately offered a drink. The staff is amazing and go out of their way to make your stay pleasant and memorable. There are some noteworthy servers who I need to recognize because they went above and beyond each time we interacted with them: Rocio, Edgar, Margarita, Erik, Antonio, Ingrid, Angel, Luis, and Caesar at Jacks. Great job to the mentioned names and thank you for making our stay a positive one. Juan de Dios and Herman are class acts and I really hope they are recognized for their exceptional service and interactions they have with the customers. They both knew our names by the second day and our drinks of choice. We looked forward to seeing them each time.❤️"

"Clean, lots of activities, good food selection, friendly staff. Lots of pools with lots of bars. It tends to get rowdy with younger people partying so if you are looking for a quiet resort then this is not the place. Kid’s pool is big and water slides were great."

"Great hotel, great vibes. No complaints at all. "

"Such a pretty resort! Staff are friendly and so welcoming. Pools are clean and food options are great. I highly recommend. "

"Staff is super friendly. Views from bars and restaurants are amazing. Place is really clean. I would definitely stay here again. "

"Very nice and clean resort"

"Great resort with even better staff! Truly unforgettable experience. "

"From the initial phone, call E concierge Fernanda to the front desk check-in Maria to our personal concierge Jose the training and follow-through of the staff is amazing. Combine this with the most beautiful luxurious hotel situated next to the waterfront five star dining in every restaurant you cannot go wrong with Grand Velas for those that want to save a few pennies. This is not the place for you for those that don’t mind spoiling themselves and their families and giving them a 10 star experience I highly recommend it. I’m a huge fan of this franchise. I visited Nuevo Vallarta Cabo San Lucas and looking forward to going to Cancun to visit the other resort. "

"very nice hotel"