Indoor pool

Reviews of Courtyard by Marriott Toronto Brampton

3 out of 5
Courtyard by Marriott Toronto Brampton
90 Biscayne Cres, Brampton, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 517 out of 1002 reviews" "
Rating 8 - Good. 293 out of 1002 reviews" "
Rating 6 - Okay. 88 out of 1002 reviews" "
Rating 4 - Poor. 48 out of 1002 reviews" "
Rating 2 - Terrible. 56 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Lilouttee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Chetan

Stayed 1 night in May 2024
Response from Guest Services on 14 May 2024
Thank you for staying with us! We appreciate your feedback and hope to welcome you back sometime soon!

8/10 Good

Ashley

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
Room wasn’t clean properly. Especially the bathroom, hairs in the tub and a hair tie.
Stayed 1 night in May 2024
Response from Guest Services on 13 May 2024
We apologize for the inconvenience caused during your stay. Your feedback is valuable to us, and we will address the cleanliness issues promptly to ensure a more enjoyable experience for our guests in the future. Thank you for bringing this to our attention.

10/10 Excellent

Samandeep

Travelled with family and small children
great
Stayed 1 night in May 2024
Response from Guest Services on 10 May 2024
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us. It was our pleasure to provide you with a memorable experience, and we look forward to welcoming you back again soon!

10/10 Excellent

Dharmendra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from Guest Services on 10 May 2024
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us. It was our pleasure to provide you with a memorable experience, and we look forward to welcoming you back again soon!

10/10 Excellent

Scott, Brookside

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, good bistro, close to lots of food options
Stayed 3 nights in Apr 2024
Response from Guest Services on 10 May 2024
We're thrilled you enjoyed our comfortable accommodations and delicious bistro offerings. Being surrounded by a variety of dining options is indeed a great advantage of our location. Thank you for choosing to stay with us, and we hope to have the pleasure of hosting you again in the future!

8/10 Good

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wish the waterside was open
Stayed 1 night in Apr 2024
Response from Guest Services on 6 May 2024
Thank you for choosing to stay with us. We sincerely appreciate your patronage and value your feedback. Our waterslide is open Friday/Saturday evenings 5:00pm-9:00pm, and Saturday/Sunday mornings from 9:00am-12:00pm. If there is anything else we can assist you with or if you have any further comments or suggestions, please don't hesitate to let us know.We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality in every respect; good value for money.
Stayed 1 night in May 2024
Response from Guest Services on 3 May 2024
Dear Glenn,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Scott, Brookside

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a nice bistro
Stayed 4 nights in Apr 2024
Response from Guest Services on 3 May 2024
Dear Scott,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Amardeep

Stayed 1 night in Apr 2024
Response from Guest Services on 29 Apr 2024
Thank you for your review! We appreciate your feedback and look forward to welcoming you back upon a future visit!

6/10 Okay

Denise, Toronto

Travelled with group
Liked: Staff & service, property conditions & facilities
I recently stayed and was greeted by a very friendly customer service agent at the front desk, she was very pleasant and our check in was seamless, she noted our room was upgraded which we thought was very nice however we didn't take it as we needed 2 separated beds we came back down and we were moved to our 2nd room, it wasn't like the 1st one the room was not very clean the sofa-bed shhets had crumbs in it and looked like the sheets were not clean. It was a huge disappointment we couldn't change the room as the hotel was fully booked l.I was upset as we expected it to be up to par. Unfortunately i will not rebook this location again.
Stayed 1 night in Apr 2024
Response from Guest Services on 16 Apr 2024
Thank you for taking the time to share your recent experience with us. We sincerely apologize for the shortcomings you encountered during your stay. Providing clean and comfortable accommodations is our top priority, and we regret that we fell short of your expectations on this occasion.Please know that your feedback is incredibly valuable to us, and we will be addressing the issues you've raised with our housekeeping team to ensure that similar situations do not occur in the future.We understand your disappointment, and we truly appreciate your understanding and patience in this matter. Should you reconsider staying with us again in the future, we would welcome the opportunity to regain your trust and provide you with the exceptional experience that you deserve.If there is anything further we can assist you with, please do not hesitate to reach out to us directly.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 11 Apr 2024
Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience during your stay. Your feedback means the world to us, and we look forward to welcoming you back in the future.

8/10 Good

Joshua

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Guest Services on 11 Apr 2024
Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience during your stay. Your feedback means the world to us, and we look forward to welcoming you back in the future.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and modern looking. Room appeared as though it had been recently updated. Front desk staff were very welcoming and friendly. Stayed for 4 nights and did not regret it.
Stayed 4 nights in Mar 2024
Response from Guest Services on 11 Apr 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and found our hotel clean, modern, and welcoming. It's fantastic to know that our recent updates met your expectations, and we're thrilled that you had a positive experience with our front desk staff. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay soon!

10/10 Excellent

Manjinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 2 Apr 2024
Thank you for staying with us! We appreciate your feedback and look forward to welcoming you back sometime in the near future!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ITS WAS VERY CLEAN EXCELLENT SERVICE. THE ONLY THING DISLIKE 2 MINUTES BEFORE 11PM ENTERANCE COMING INTO HOTEL WAS LOCK AT TO DO BUZZ FRONT DESK TOOK A BIT FOR THEM TO OPEN DOOR TO ASSISTANT ME.
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for your feedback. We apologize for any inconvenience caused by our nightly security procedure of locking the entrance doors from 11pm to 6am. Your understanding is appreciated, and we look forward to welcoming you back for future stays.

6/10 Okay

Andrea

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No breakfast included- other properties in area have complimentary breakfast for comparable price. Fridge and coffee maker in room were broken. Employee tried to tell me that I had to hold up the coffee carafe to the dripper to make coffee- turned out it was broken- after I insisted for a while advising that there was a piece was missing from the top of the pot- he located another one and fixed the issue. Halls smelled of smoke- marijuana. I spoke to maintainence about it- they told me that was another room whose occupants had left. Overall not the best for the price I paid
Stayed 1 night in Mar 2024
Response from Guest Services on 27 Mar 2024
Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We'll address your concerns promptly and work to ensure a better experience for future guests. We hope to welcome you back soon.

6/10 Okay

Jimmy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 27 Mar 2024
Thank you for sharing your 3/5 review of your recent stay at Courtyard Marriott Brampton! We're thrilled to hear you had a wonderful experience with us. We look forward to welcoming you back soon for another exceptional stay.

10/10 Excellent

Marni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 27 Mar 2024
Thank you for sharing your 5/5 review of your recent stay at Courtyard Marriott Brampton! We're thrilled to hear you had a wonderful experience with us. We look forward to welcoming you back soon for another exceptional stay.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 27 Mar 2024
Thank you for sharing your 5/5 review of your recent stay at Courtyard Marriott Brampton! We're thrilled to hear you had a wonderful experience with us. We look forward to welcoming you back soon for another exceptional stay.

2/10 Terrible

Daniel

Stayed 1 night in Mar 2024
Response from Guest Services on 11 Apr 2024
We're sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we would appreciate the opportunity to learn more about what went wrong so we can address any issues. Please feel free to contact us directly so we can discuss your concerns further.

10/10 Excellent

Lori-Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
pool seemed dirty
Stayed 1 night in Mar 2024
Response from Guest Services on 19 Mar 2024
Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the condition of the pool. Rest assured, we will address this promptly to ensure a clean and enjoyable experience for all our guests.

8/10 Good

Ilona, MAGNETAWAN

Travelled with family
Liked: Cleanliness, staff & service
Sofa bed should be replaced. Very uncomfortable. Sofa was stained making it feel unsanitary. Mircowave was not clean.
Stayed 1 night in Mar 2024
Response from Guest Services on 18 Mar 2024
Thank you for bringing these concerns to our attention. We apologize for the discomfort caused by the sofa bed and the unsanitary condition of the sofa. We will replace the sofa bed, clean the sofa thoroughly, and ensure our cleaning procedures are reinforced for the microwave. Your feedback is invaluable, and we appreciate your understanding.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean, a convenient location and the cost was reasonable
Stayed 1 night in Mar 2024
Response from Guest Services on 16 Mar 2024
Thank you for your feedback! We're delighted to hear that you found our facilities clean, convenient, and reasonably priced. We appreciate your patronage and hope to see you again soon!

8/10 Good

Menelik

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Guest Services on 15 Mar 2024
Thank you for your feedback! It was a pleasure to have you stay with us, and we look forward to any future opportunity to accommodate your travels!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good. No complaints. Was only there for a short stay
Stayed 1 night in Feb 2024
Response from Guest Services on 15 Mar 2024
Thank you for your feedback! It was a pleasure to have you stay with us, and we look forward to any future opportunity to accommodate your travels!

10/10 Excellent

Eliany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y las camas muy comodas
Stayed 5 nights in Mar 2024
Response from Guest Services on 15 Mar 2024
Gracias por tu amable comentario! Nos alegra saber que disfrutaste de la limpieza y la comodidad de nuestras camas durante tu estancia. Esperamos darte la bienvenida de nuevo pronto.

6/10 Okay

Monique

Travelled with family
Disliked: Property conditions & facilities
For a Marriott property, I was expecting the rooms to be better kept. The plumbing was an issue, the lights and the drainage didnt work well.
Stayed 2 nights in Mar 2024
Response from Guest Services on 15 Mar 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the room condition. Rest assured, we take your comments seriously and will address these issues promptly to ensure a more comfortable stay for our future guests.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 1 night in Mar 2024
Response from Guest Services on 9 Mar 2024
Thank you for staying with us! We appreciate your feedback and hope to welcome you back sometime soon!

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place and services
Stayed 3 nights in Feb 2024
Response from Guest Services on 27 Feb 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and provided great service. So many close by places for dining options which was fantastic! The room was clean and comfortable.
Stayed 2 nights in Feb 2024
Response from Guest Services on 27 Feb 2024
Thank you so much for taking the time to share your experience with us! We are delighted to hear that you enjoyed your stay and that our staff provided friendly and great service. It's wonderful to know that you found the dining options nearby fantastic and that the room met your expectations in terms of cleanliness and comfort.We truly appreciate your kind words and positive feedback. It was a pleasure having you as our guest, and we hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services on 27 Feb 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Feb 2024
Response from Guest Services on 27 Feb 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great. Clean, comfortable and great staff. Expedia was awful. I called to change my reservation and instead of changing it like I asked and they sent a confirmation for they double booked me at the hotel so I got two bills as if I hadn’t showed up. Wasted thirty minutes sorting it out and had no one to call at Expedia
Stayed 1 night in Feb 2024
Response from Guest Services on 27 Feb 2024
Thank you for your feedback. We appreciate your kind words about our hotel. We apologize for the inconvenience caused by the reservation issue with Expedia. We understand the frustration and will share your experience with them to improve their service. If you have any further concerns, please feel free to reach out.

10/10 Excellent

David

Liked: Property conditions & facilities
It's ok
Stayed 1 night in Feb 2024
Response from Guest Services on 27 Feb 2024
Thank you for staying with us! We appreciate your feedback!

6/10 Okay

Khushhal

Disliked: Cleanliness
None.
Stayed 1 night in Feb 2024
Response from Guest Services on 27 Feb 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caught in the Act...
Our stay was good overall minus the fact that we requested late check out and were told it would be no problem and were still interupted by a staff member entering our room and yelling out, Are you checking out today?!?!?" Unprofessional in my oppinion. Room was clean and I can't complain otherwise.
Stayed 1 night in Feb 2024
Response from Guest Services on 22 Feb 2024
Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your positive comments about the cleanliness of your room and are glad to hear that your overall experience was good.However, we sincerely apologize for the unprofessional experience you had during the late check-out process. This is certainly not the level of service we aim to provide, and we understand the importance of respecting our guests' privacy. We will address this issue with our team to ensure it doesn't happen in the future.If there's anything specific you would like us to address or if there are additional details you'd like to share, please feel free to reach out to us directly. We value your input and will use it to improve our services.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 Excellent

Jason, Brampton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quite stay
Stayed 1 night in Feb 2024
Response from Guest Services on 20 Feb 2024
Thank you for staying with us! We appreciate your feedback! Looking forward to welcoming you back sometime in the future.

10/10 Excellent

Kiranpreet

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Guest Services on 11 Apr 2024
Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience during your stay. Your feedback means the world to us, and we look forward to welcoming you back in the future.

4/10 Poor

Jennifer

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
Close to restaurants and lots of patking
Stayed 1 night in Feb 2024
Response from Guest Services on 20 Feb 2024
Thank you for staying with us! We appreciate your feedback! Looking forward to welcoming you back sometime in the future.

2/10 Terrible

Shawn

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty condition
Pool had a dusty layer of film on it and didn’t look like it’s been cleaned in weeks. The hot tub had clear/white chunks floating in it(not allowed to say what it was). Went to my room to call and tell them to clean the pool but the phone in the room doesn’t work at all. Overall terrible experience, and I’ll never go back. As I left they said they would contact me to see what they could do to make it better. It’s been well over a week now and I haven’t gotten a call or email. I would never recommend this hotel!
Stayed 1 night in Feb 2024
Response from Guest Services on 20 Feb 2024
Thank you for sharing your recent experience at our hotel. We sincerely apologize for the disappointments you encountered during your stay, and we appreciate your candid feedback.We're truly sorry to hear about the issues you faced with the pool and hot tub, as well as the non-functional phone in your room. Your concerns have been shared with our team, and we are taking immediate action to address and rectify these issues.Regarding the promised follow-up, we apologize for any lapse in communication. Your experience is important to us, and we want to assure you that we are investigating the matter to ensure timely and appropriate responses to guest feedback moving forward.We regret that your overall experience was not up to our usual standards, and we appreciate your understanding. If you have any further details or concerns you'd like to share, please feel free to reach out directly.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

6/10 Okay

Cris Jean

Travelled with partner
Nice interior design and updated amenities.
Stayed 1 night in Feb 2024
Response from Guest Services on 20 Feb 2024
Thank you for staying with us! We appreciate your feedback! Looking forward to welcoming you back sometime in the future.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in many places in Brampton this is definately top of my list . Well established place easy access to everything.
Stayed 1 night in Feb 2024
Response from Guest Services on 20 Feb 2024
Thank you for staying with us! We appreciate your feedback! Looking forward to welcoming you back sometime in the future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on 20 Feb 2024
Thank you for staying with us! We appreciate your feedback! Looking forward to welcoming you back sometime in the future.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Services on 20 Feb 2024
Thank you for staying with us! We appreciate your feedback! Looking forward to welcoming you back sometime in the future.

8/10 Good

Samuel

Liked: Cleanliness, amenities
The room was good
Stayed 1 night in Feb 2024
Response from Guest Services on 20 Feb 2024
Thank you for staying with us! We appreciate your feedback! Looking forward to welcoming you back sometime in the future.

10/10 Excellent

Gurwinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 17 Feb 2024
Thank you for staying with us! We appreciate your feedback and hope to welcome you back sometime soon!

8/10 Good

Evan

Travelled with partner
Liked: Cleanliness, staff & service
35$ for 2 burgers and fries at the bistro , ketchup is the only condiment available. Bistro would be my only complaint, otherwise i had a decent stay.
Stayed 1 night in Feb 2024
Response from Guest Services on 17 Feb 2024
Thank you for sharing your feedback! We appreciate your input and are glad to hear you had a decent stay overall. We'll certainly take your comments about the limited condiment options into consideration as we continuously strive to improve our offerings. We value your patronage and hope to have the opportunity to serve you again in the future.

8/10 Good

Nancy

Travelled with family, Business traveller
I liked that you could angle the Tv away from the bed & the room had blackout blinds. However the bathroom need a small grab bar beside the toilet as it was an old 14” high( not the current 17” high) toilet….the curving shower current is a very good cleanliness addition . Then curtain never touches the user . The grab bar at the tub was correctly placed👍
Stayed 2 nights in Feb 2024
Response from Guest Services on 17 Feb 2024
Thank you for staying with us! We appreciate your feedback and hope to welcome you back sometime soon!