Search Hotels Near The Mermaid, London

"Shower needed work. "

"Booked a last minute stay to celebrate our wedding anniversary. No provisions or offers given to celebrate our special day, not even a 'happy anniversary' comment! Room was not clean...hair in shower area and plughole, dust on table/TV. Breakfast was a smaller selection than expected. Omlettes, eggs Benedict, etc. are normaally available in buffet breakfast but these were chargeable extras! Fried eggs in the buffet were cold. Tables were not cleared of dishes quickly which meant we had to move our used dushes to a neighbouring table. A very disappointing breakfast experience, which was charged on top of our booking....totally unacceptable. Spa area was also extremely disappointing. Only when we enquired about timing for the spa were we informed of the refurbishment taking place. Only the pool was available on a booking system. No jacuzzi, steam room or sauna. I've never been to a hotel where they book you in advance to use the pool and only for approx. 30mins use! When in the pool one wall was covered in tarpaulin for work on the other side....noisey and dusty works going on. Corners of the tarpaulin were torn to show large holes which allowed a lot of cold air towards the pool. There were no treatments available until after check out time! The only positive was the car park and the excellent service from Tino and tge team. Car park area is small but well managed. Location was good but this was an overall very disappointing experience. "

"Ideally located for our plans, walking distance to key locations in Londons theatre district in Covent Garden. Only slight issue was family room was not 2 double beds as advertised as anyone will know who has slept on a sofa bed, it’s not the same. Worked for one night. Would stay there again."

"Excellent location . A hidden gem"

"Good location, easy check-in, friendly staff and free water station but no tea or coffee facilities in room, layout of bed was very impractical for a couple and the plughole in the sink stank."

"Incredible room and great staff. Made us feel very welcome and a lovely place to celebrate an anniversary "

"Very friendly staff. Great location"

"It was ok"

"Room was clean but barren Carpet in hallways dirty/stained Lobby beautifully maintained good vibe Location excellent "