4/10 Poor
Noor
18 Jan 2023
Disliked: Cleanliness, amenities, property conditions & facilities
the hotel has a great location, and the room had good space in it and was full of windows, but everything else was either not good to bad in my rating; for example, the room wasn't cleaned well, you can notice the carpet has some dusty spots in it, plus, the room service did not show up at all the next day, when I asked for them they said they are done for the day, despite of I called around 4 PM, they only can collect trash after that. Besides, it was pretty obvious how inadequate the furniture and facilities were; my room had a shower that leaked water from different places when I turned the sink, plus the TV cable had issues and did not work for our second night, check-In was unpleasant for a 4-star hotel in London; not even a smile or enjoy your stay, not sure what was wrong with the receptionist or maybe this is how they greet their guests usually am not sure; I would get a better check-in experience for a 3-star hotel, I don't think I would recommend this hotel and I don't think I would stay here again.