The Mermaid

Excellent location and quiet rooms. We appreciated the daily cleaning.

The hotel was in a great location, easily accessible from Heathrow Airport via the Tube and nearby excellent restaurants, cafes, shopping, tourist attractions, etc. The room was nice and clean, and breakfast was delicious. Staff was warm and attentive, and really made the stay feel special.

Charming hotel in a historic building. The late Victorian building was once the headquarters of the British secret service and so has echoes of Sidney Reilly, Bruce Lockhart and Ian Fleming . It was also housed the U.S. Embassy and the Soviet Embassy (on different floors) during WWIi. Winston Churchill had an office in the Liberal Club, which shares the building with the hotel. Aside from atmosphere, the hotel has a friendly staff who are eager to do things for the guests. Whitehall Gardens lies in back of the hotel, giving it a pretty setting. Good views of the Embankment and the Thames from that side of the hotel. It is an older building and has some quirks. For example, the floor takes awhile to get used to. However, it is evident that considerable money has been spent to modernize both the rooms and the public areas. The location is great. It lies in the heart of Central London. The Houses of Parliament are a few steps in one direction and Trafalgar Square is a few steps in the other direction. Great for tourists and for those with business in political London. The hotel has several dining venues including an outdoor terrace overlooking Whitehall Gardens. Very nice buffet breakfast.