Swallowfield Hotels from ₹5,696

"Arrived to see posters indicating that a boiler was being replaced between 10pm and 4am - there was no mention of this prior to or after booking. Fire alarm went off at 1.45am, spoke to reception who said it was a false alarm. The fire alarm light kept flashing after this. I went to reception at 2.15am who told me the light wasn't flashing as they'd reset the alarm (they didn't ask to check). Went back to my room and at about 2.30am reception called to ask me if the light was still flashing (the light they said wasn't flashing). I was then woken around 3.15am by the sound of drilling or sawing from the boiler work - the sound of which had been going on during the night. The alarm light was still flashing at this point as well. Worst hotel stay I've ever had. No hint of an apology from reception staff at check out who merely said they'd inform tech services to look at the light."

"Would recommend this hotel"

"The first room we were given stunk of cigarette smoke coming from the bathroom. Odd as the room had been cleaned. The reception staff immediately gave us a better room. I also found it a little weird that the hallways were so dim (?). The wall sconces were on but didn’t throw much light. "

"Shower pressure was terrible. TV didn’t work and air conditioning not only didn’t work but had warm air pumping out even when switched off. Never had any problems when staying here previously but this was an uncomfortable stay."

"Ok."

"The room was spotlessly clean and the balcony overlooking the Thames was a treat. The breakfast in the market kitchen was delicious with plenty of food variety and fresh fruit. We relaxed in a quality spa and the pool had lanes allowing lane swimming. The location of the hotel was scenic with boats travelling up and down the River. It was a delightful stay."

"Breakfast was great and included. This is not a suitable property for those with disabilities. I was put on the third floor with no lift. Despite contacting the property and receiving what I thought was assurance of on site disabled parking, I was sent to a car park a fifteen minute walk away. "

"The Suna was over temperture, The area around the pool looks as if paint ? or dirt stuck to the floor close up to the edge But great refurbisment Now for the Bar area ??"

"Great location, room was comfortable and to a good standard. Will definitely stay again."