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Reviews of Wyndham Springfield City Centre

3.5 out of 5
Wyndham Springfield City Centre
700 E Adams St, Springfield, IL

Reviews

6.8
Rating 10 - Excellent. 247 out of 1005 reviews" "
Rating 8 - Good. 246 out of 1005 reviews" "
Rating 6 - Okay. 225 out of 1005 reviews" "
Rating 4 - Poor. 167 out of 1005 reviews" "
Rating 2 - Terrible. 120 out of 1005 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Jackie C

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in May 2024

4/10 Poor

Christopher

Disliked: Cleanliness, property conditions & facilities
There was no air conditioning throughout the hotel except in the room all the ice and soda machines was empty I wouldn't recommend this place to anyone
Stayed 1 night in May 2024
Response from Front Office Manager on 22 May 2024
We had a temporary malfunction with our AC for the general areas at the time you were here. We apologize for the inconvenience.

8/10 Good

Tracy

They guys didn’t know how to do his job
Stayed 1 night in May 2024
Response from Front Office Manager on 22 May 2024
How could we have made your stay better?

4/10 Poor

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Office Manager on 22 May 2024
Please let us know how we could have made your stay better.

4/10 Poor

John

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Noisy room air conditioner. Hard to sleep with the loud A/C noise. Elevator was not working. Quite inconvenience.
Stayed 1 night in May 2024
Response from Front Office Manager on 22 May 2024
I'm sorry for the inconvenience caused by your air conditioner. Was our engineering staff able to look at the unit?

2/10 Terrible

Garth

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Elevators didn't work. Employees wouldn't answer phone when needed. And bathtub wouldn't drain.
Stayed 1 night in May 2024
Response from Front Office Manager on 22 May 2024
Thank you for sharing your feedback. I'll have the Engineering department look at your room.

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old building but was clean. Elevators to half the floors was broken. Staff was friendly and helpful.
Stayed 1 night in May 2024
Response from Front Office Manager on 22 May 2024
I'm sorry for the inconvenience you experienced. I'm glad our staff was able to help out!

2/10 Terrible

Levi

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Sometimes things happen but the elevators did not work and you had to either go to the 3rd or 15th floor and walk up or down the stairs to get to and from your room. The phone didn't work for wake up calls or to contact the front desk. Some rooms were not ready at check-in and I had to wait 35 minutes in-line to check-in. Some rooms, not mine, had faulty air conditioning on a muggy day. This was a great hotel. They need to step their game up quite a bit.
Stayed 1 night in May 2024
Response from Front Office Manager on 11 May 2024
I'm sorry that your phone wasn't working and for the elevator problems. We do appreciate your loyalty!

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in May 2024
Response from Front Office Manager on 8 May 2024
Thank you for the nice rating. We look forward to having you with us again soon!

4/10 Poor

mark

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Front Office Manager on 8 May 2024
I'm sorry your stay was not up to your expectations. Please let me know how we could have improved it.

6/10 Okay

Chanta

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
I stay at this property several times a year. The staff are wonderful. The hotel would benefit from some upgrades. There seems to always be an issue with bed bugs and such.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 6 May 2024
We take any concerns about bed bugs seriously. If you had any issues with what you suspect were bed bugs, please contact the hotel at (217) 789-1530, Ext. 0.

6/10 Okay

Angel

Travelled with family and small children
Liked: Staff & service
The suite was not what I’m used to from this franchise. Very outdated for the price. Security locks didn’t work. Plumbing was loud. Curtains were dirty and outdated.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 6 May 2024
I'm sorry for the issues you encountered. Thank you for providing your feedback.

10/10 Excellent

Benjamin and Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good locaation for tourist sites related to Abraham Lincoln. Front desk staff gave us maps and tourist booklets
Stayed 1 night in Apr 2024
Response from Front Office Manager on 25 Apr 2024
Thank you for your review. We hope you'll consider us for the next time you're in town!

8/10 Good

Stephen

Travelled with family and small children
Liked: Cleanliness, staff & service
Lots of work being done on sidewalk at the time we stayed. Had to walk several blocks to find an open cafe in the morning. Thanks Mojo cafe!
Stayed 1 night in Apr 2024
Response from Front Office Manager on 15 Apr 2024
I'm sorry our Grille was not open while you were here.

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
There's a Starbucks down on lower level, staff was friendly, parking was easy. Not a whole
Stayed 1 night in Apr 2024
Response from Front Office Manager on 10 Apr 2024
Thank you for your review! We hope to welcome you back really soon!

6/10 Okay

andrea

Disliked: Cleanliness, staff & service
Overkill on the room deodorizer
Stayed 1 night in Mar 2024
Response from Front Office Manager on 29 Mar 2024
My apologies for the discomfort in your room. Thank you for letting us know about it.

6/10 Okay

Tracy

Just an older room and needs a few updates
Stayed 1 night in Mar 2024
Response from Front Office Manager on 28 Mar 2024
Thank you for your feedback.

6/10 Okay

Jen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom has chipping paint. No food options anywhere. Including hotel restaurant
Stayed 1 night in Mar 2024
Response from Front Office Manager on 27 Mar 2024
I'm sorry that you were with us while our restaurant wasn't open. Thank you for letting us know about the condition of your room.

10/10 Excellent

Aaron

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and we were able to check in early. Parking was easily accessible and is connected to the hotel. Within walking distance to many sights and restaurants.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 25 Mar 2024
Thank you so much. I'm glad you enjoyed your stay! We look forward to welcoming you back soon!

6/10 Okay

Sarah, Macomb

Disliked: Cleanliness, property conditions & facilities
This hotel needs a major upgrade. It’s run down and dirty. The carpet in our room was disgusting, the room smelled like cigarettes, and the towels smelled like vinegar. This is also one of the least accessible hotels I’ve ever visited. If you have mobility challenge, this is not the place for you. We stayed here eight years ago and it was nice. It seems like it’s really gone downhill.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 24 Mar 2024
I'm sorry to hear about your stay. Please let me know what areas where you feel our accessibility needs to be addressed.

8/10 Good

travis

Stayed 1 night in Mar 2024
Response from Front Office Manager on 15 Apr 2024
Thank you for your review. We hope we can make your next stay even more enjoyable!

6/10 Okay

Roger, Festus

Travelled with family
Liked: Cleanliness
Na
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 21 Mar 2024
Thank you for your feedback.

4/10 Poor

Cristina

Travelled with family and small children, Business traveller
Disliked: Cleanliness, property conditions & facilities
The heater was extremely loud. The sink handles are broken and unsafe for children. There was a hole in the bathroom vanity and full of dust. The shower tub was peaking and old. I have picture to provide. It’s unprofessional and inconsiderate for the amount paid per night.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 21 Mar 2024
I'm sorry about your experience. Would you mind sharing the number of the room in which you stayed?

6/10 Okay

Gessel Berry

Business traveller
Liked: Staff & service
Good - Staff was friendly and room was available a lil' early. The rest - Unfortunately the fitness area was closed, which I did not know about prior to booking. Had I known, I probably would not have stayed at the facility. Additionally, the cleaning staff was working on my room at 9:50AM, with checkout not scheduled until 11AM. Fortunately, I only had a few items to take out, and was able to check out downstairs early. That would have been a waste of time and effort, had I not been ready to check out. The facility was older and needs updating throughout. There was a foul odor in the facility, in the lobby and mezzanine areas. Lastly, my toilet worked, but seemed like it was running constantly and had a very sensitive flushing mechanism..
Stayed 1 night in Mar 2024
Response from Front Office Manager on 13 Mar 2024
I'm sorry about the toilet in your room and the smell you found. I will pass that on to the appropriate departments. I'm glad the staff was of good service to you!

2/10 Terrible

Juan

Business traveller
Disliked: Staff & service, property conditions & facilities
Water in shower was ice cold. Called front desk and they sent a maintenance worker who had no tools and just felt the water. Then they put me in a different room and it had the same issues. I didn’t report the second room because I just wanted to go to bed. So I took a cold shower. Old building with a lot of noises and weird layout.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 21 Mar 2024
I'm sorry about your experience and that our two attempts to correct it didn't work. Please feel free to call the hotel at 217 789-1530, Ext. 0.

8/10 Good

Nicholas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a long wait to check in at the front desk. They were hosting a conference and it took an extended period of time to get checked in after my arrival, over 20 minutes waiting in line. They should have had more assistance at the front desk for this time.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 14 Mar 2024
I'm sorry about the long wait at check-in.

6/10 Okay

Antonio

Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Property building was falling apart. All four rooms we had; have issues with leaky faucets; holes in the walls; and toilets that ran all night. Property itself was clean and staff were helpful. Would stay again because of price and easy walking distance to everything.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 13 Mar 2024
Thank you for your review and feedback!

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 13 Mar 2024
I'm sorry your stay could have been better. I hope we can make your next stay much more enjoyable!

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness
Room want clean. Pubic hair in the sheets, bathroom floor and shower. Lucky there were two beds so I slept in the other. Didn’t take away the feeling of previous guests leftovers. Told the front desk, they were apologetic and offered free breakfast.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 10 Mar 2024
I'm sorry to hear about the condition of your room. Your feedback is helpful.

8/10 Good

William

Travelled with group
Liked: Cleanliness, amenities
Great place to stay
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 1 Mar 2024
Thank you for your review. I hope we can make your next stay even better!

4/10 Poor

Irene, Chicago

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 28 Feb 2024
I'm sorry your stay was not as you expected. Thank you for your rating

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Jan 2024
Response from Front Office Manager on 25 Feb 2024
Thank you so much! We look forward to seeing you again soon.

4/10 Poor

DeAnne

Disliked: Cleanliness, property conditions & facilities
There were apparently 4 floors I could go To obtain ice. I went to 3 floors before I could get ice. Horrible waits for elevators. Really Concerned about cleanliness.
Response from Front Office Manager on 24 Feb 2024
I'm sorry about the inconvenience with the ice machines. On your next stay, simply call the front desk and we'll be sure to bring up some ice for you!

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Manager on 21 Feb 2024
Thank you for the rating. We're glad you enjoyed your stay and look forward to serving you again soon.

4/10 Poor

Jessie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The water wasnt hot, toilet leaked, smelled like a wet dog, and the room was freezing cold.
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 21 Feb 2024
I'm sorry to hear that your stay didn't turn out well.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice hotel and it was very clean.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 19 Feb 2024
That's great! We look forward to seeing you on your next visit.

2/10 Terrible

Allison

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Office Manager on 19 Feb 2024
Please let me know how we could have improved your stay.

10/10 Excellent

Brady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in
Stayed 1 night in Feb 2024
Response from Front Office Manager on 16 Feb 2024
Glad you enjoyed your arrival!

6/10 Okay

Celeste

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location was perfect for walking to sites. Enjoyed the view. Didnt enjoy hearing elevator. Ice machines not working. Restaurant not always open for dinner. Bathroom was terribly small. Tv too far away from bed.
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 16 Feb 2024
I'm sorry that more of your stay wasn't enjoyable.

8/10 Good

TONI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great hotel with excellent service.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 11 Feb 2024
Thank you so much for the nice review. We look forward to hosting you again soon!

10/10 Excellent

Steve, Terre Haute

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on 27 Jan 2024
Thank you so much for your review! Glad to see you enjoyed your time with us!

10/10 Excellent

Rhonda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Office Manager on 24 Jan 2024
Thank you for the review. I'm glad to hear you enjoyed your stay!

4/10 Poor

Jessica

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property was extremely outdated and honestly kind of creepy. We arrived around 10pm and there was not one person anyway to be seen. Had to ring a bell for service at the front desk. Then our room was dark and dirty. The air conditioner was falling out of the bottom of the unit, the lamp shade was cracked, the carpet was dingy and there were black clumps on the floor, the toilet was small enough to pass as a potty training toilet. This looked as though it were used for locals to have hotel parties. The only plus was there was excellent water pressure. I would not recommend this property to anyone.
Stayed 1 night in Jan 2024
Response from Front Office Manager on 16 Jan 2024
I'm sorry to hear that you didn't receive the service you deserved and that the room you checked into appears to have not been ready for check-in. Your feedback will allow us to address important concerns.

6/10 Okay

luke

Stayed 1 night in Jan 2024
Response from Front Office Manager on 16 Jan 2024
I hope that we can make your next stay a more enjoyable one.

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Front Office Manager on 16 Jan 2024
Thank you for your review. I'm glad you enjoyed your stay!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is in need of a major renovation. It smelled and was very loud. Carpets dirty and bathroom had used towels hanging in bathroom when we checked in.
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 9 Jan 2024
It appears that your room was found dirty at check-in, for which I am sorry. Thank you for your feedback so we can address these issues.

8/10 Good

Arthur

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Office Manager on 9 Jan 2024
I appreciate you taking the time to leave a review. Please come see us again soon!

8/10 Good

Angela

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Office Manager on 9 Jan 2024
Thank you for your review! I hope that we can make your next stay even better!

8/10 Good

Carolina

Stayed 1 night in Jan 2024
Response from Front Office Manager on 29 Jan 2024
Thank you for your review. We look forward to serving you again!

4/10 Poor

Jennifer

Business traveller
Disliked: Property conditions & facilities, room comfort
Don’t believe everything on the internet
I picked this hotel because of the proximity to where I would be working and it showed the amenities included: a pool, a bar, a restaurant, a gym, breakfast for a surcharge and a pillow top bed. Sounds good, right? Instead there was no restaurant or bar, pool was closed, gym was closed, no breakfast and a mattress topper that did not stop me from feeling the bed springs. There was no refrigerator in the room or microwave and not even a smart tv. Kudos to housekeeping for keeping the property and room clean though.
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 9 Jan 2024
We have a restaurant on our lobby level which is the Grille and a breakfast outlet called the Breakfast Grille. Our pool is open but our fitness room is being renovated.