Search Hotels Near Riviera Gran Casino, Playa del Carmen

"We stayed for a few days in February and could not have been happier with the entire experience, from check-in to our unfortunate back-to-reality departure! We loved the pool area and especially loved the location of the hotel in downtown Playa. We did hear music on the weekend evenings but with earplugs or our little handheld sound machine, we were absolutely fine. We will stay here again!"

"Was exactly what we needed in a great location to everything. "

"Great location. "

"NO BEACH!!!!! Poor selection of food, cheap alcohol!!! Rooms are ordinary, if you enjoy swimming in chlorine and drink cheap mixed cocktails, this is your place!!! Stuff is not helpful, management is careless, and it’s not my business that this place changed ownership last fall. YOU don’t have to trust my opinion, but if you would like to find out in a hard way, please purchase this horrible resort and reply to my review after your visit. By the way, there is no entertainment either, this place dies at 10 PM and you have to look for entertainment outside of this “wonderful” resort."

"Probably the worst hotel I stayed at. First it is located on the main street so there is noise all day and night. Second they have a bar at the top of the hotel that can play loud music until 2am. Third, they gave me a room just behind the reception and the staff is always talking with people or on the phone constantly, even at night. When you ask kindly to keep it down, they still continue. Basically, if you want to sleep, dont go there. I asked for another room but they said all the rooms were occupied, which was a lie. The saff is super rude and dont care about the clients. When you ask to talk to the manager, they say no. They dont clean the room during your stay. The room is very basic, bed was ok but shower was leaking, the sink faucet was broken. Well nothing was ok with this hotel, look away and find a decent one! But this is not where you want to sleep!"

"Nice place "

"I stay here every time I'm in playa and it is always improving very nice "

"Nice pool to relax, right on the beach with great night walks on the beach and walking distance to the 5th avenue area."

"This was our second time in Playa Del Carmen and we specifically chose to come back to Playa Palms. As of writing this 4/2026, there is a new manager that was not there when we were there in 2021. She is not good with customer service. She accused us of breaking the lock on the door and didn't allow another guest, who had just checked out that day, to use the restroom after check out. Despite this bad encounter with this woman, we still had a great time and will be back. Hopefully we won't see her. Carlos and the rest of the staff were great. I can't praise them enough, sooo friendly. The hotel is close to everything you may need. It's quiet and not overcrowded."