Search Hotels Near Mercado Playa del Carmen, Playa del Carmen

"Clean room, great staff, but everything people say about the noise is right - the noise over the weekend is unbearable, at least in rooms facing the street. Bed could be more comfortable (way too soft), bit that's a personal preference. That shouldn't take away from the overall score, though. "

"Great experience, wonderful hotel with a great service! "

"Honestly, the hotel is stunning. Everything was amazing. The only problem are the worker. Franck was very nasty. He should learn customer service. I’ll get a job where he will be happier. He has a horrible customer service and I’m a very pleasant person. That will be my only thing then everything else was amazing."

"We stayed for a few days in February and could not have been happier with the entire experience, from check-in to our unfortunate back-to-reality departure! We loved the pool area and especially loved the location of the hotel in downtown Playa. We did hear music on the weekend evenings but with earplugs or our little handheld sound machine, we were absolutely fine. We will stay here again!"

"Was exactly what we needed in a great location to everything. "

"Great location. "

"NO BEACH!!!!! Poor selection of food, cheap alcohol!!! Rooms are ordinary, if you enjoy swimming in chlorine and drink cheap mixed cocktails, this is your place!!! Stuff is not helpful, management is careless, and it’s not my business that this place changed ownership last fall. YOU don’t have to trust my opinion, but if you would like to find out in a hard way, please purchase this horrible resort and reply to my review after your visit. By the way, there is no entertainment either, this place dies at 10 PM and you have to look for entertainment outside of this “wonderful” resort."

"Probably the worst hotel I stayed at. First it is located on the main street so there is noise all day and night. Second they have a bar at the top of the hotel that can play loud music until 2am. Third, they gave me a room just behind the reception and the staff is always talking with people or on the phone constantly, even at night. When you ask kindly to keep it down, they still continue. Basically, if you want to sleep, dont go there. I asked for another room but they said all the rooms were occupied, which was a lie. The saff is super rude and dont care about the clients. When you ask to talk to the manager, they say no. They dont clean the room during your stay. The room is very basic, bed was ok but shower was leaking, the sink faucet was broken. Well nothing was ok with this hotel, look away and find a decent one! But this is not where you want to sleep!"

"Nice place "