- Liked: Cleanliness, staff & service
- Disliked: Amenities, property conditions & facilities
The property itself was very beautiful. The lobby was dark wood, beautiful lighting and large windows looking onto a deck. The rooms were small but a typical size for NYC and my room was clean. The cleaning staff were very friendly. Those were the positives....now to the negatives. If you have an allergy to down, you are going to be in trouble. The room has four down pillows on the bed and even when they were finally removed and replaced them with two very poor foam pillows, I still had allergy attacks for the four days that I stayed. I tried contacting the concierge via phone and they would not pick up. After at least 25 tries, I had to go down to the lobby myself. There is no coffee maker in the room - it is such a simple little thing but for the amount of money you spend to stay, they should provide a cheap coffee maker. Another odd choice is that the shower was a big giant window that looked out into the main room with the bed. So make sure you are staying with someone you don't mind watching you shower. Now for the worst part - the elevators. I'm not kidding when I say that I had to factor in an extra fifteen minutes just to use the elevators. There was always a wait because they were never all functioning. When they would eventually open, they were often too full to get in. It was a nightmare. Taking the stairs up to the 17th floor is not going to work for most - especially with luggage.