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"While the pictures are beautiful and the hotel really did do a lot of work to update it, there’s noticeable signs of a rush job to paint or get the place show ready. The furniture had a lot of scuffs, the outlets were a little loose, and the paint job is mediocre at best. All in all, it was worth the stay and you cannot beat the location to the beach. The reason I would return is because of the staff! They were incredible, and the food was SHOCKINGLY amazing. Highly note that Sarah from the pool is out of this world as a server. Fast, kind, and reliable. The best conversationalist too! The hotel it self is a little outdated, but the staff is out of this world."

"Very beautiful hotel! Clean and the entire staff including reception are kind and helpful! Great spa and excellent services. Highly recommend. It is my second visit here!"

"Over sll a good stay - bthroom a bit tiny & bed a bit low - could use a pillow-topper. But spacious room with kitchenette area"

"Location is perfect for South Beach, with direct access to the beach via a cut through. Rooms were clean and functional. Staff was very friendly. Breakfast was very good as well. I would definitely recommend!"

"Probably the worst customer service I have ever experienced"

"This hotel is incredible! The property itself is beautiful, the rooms are gorgeous and clean. The restaurants on the grounds are amazing, and reasonably priced for in-house dining. The food for room service is also delicious! My wife and I ate at Collin’s for dinner and Preston’s for breakfast twice and each time was better than the last. The check-in and checkout process was so easy and the staff was there for anything you needed. The valet process was extremely easy, and the staff for valet were excellent. The only complaint and reason I am not giving 5 stars is that it was VERY loud at night. I could hear every car drive by all throughout the night. I normally wouldn’t say anything because I understand the Miami nightlife is loud, but I believe the sound could have been muffled if the windows were better in the rooms. "

"Location is everything and the Penguin provides exactly that. You are just steps away from the beach, right at Lummus Park and Ocean Drive, but without the noise of all the restaurants on Ocean Drive. The staff is very nice. The rooms, especially the bathrooms are small. Most rooms will not have a view. However, the rooms are clean and provide everything you need to rest up at night before going back outside to enjoy everything South Beach Miami has to offer. The AC units are a bit older and noisy, something that could be improved on, as well as the shelf right above the sink, which should be moved to the other side. Additional areas to hang wet clothes or towels would be nice too. The bedding was simple but clean. A headboard would have been nice and could spruce up the room instantly. The pool area provides a nice view of downtown Miami. It’s not big but if you want a pool, they got one. The Penguin is nothing fancy but was exactly what we needed during our stay, affordable, right at the beach, watching sunrises every morning with only a few steps to the beach and in walking distance to all the hot spots. We were happy with our decision to stay at the Penguin."

"Great location"

"A phenomenal experience, thanks to Lorenzo!!!!!!!! Lorenzo made us feel welcomed and answered our every question and request at this wonderfully perfect resort in the best location in Miami! He also let our daughter pick out a toy from the toy chest which she got an absolute kick out of!! Thank you to Lorenzo and your entire team. If you’re looking for a high end place to stay in Miami with beautiful views and walking distance to great restaurants, this one is perfect for you."