Ratings based on 10,336 verified reviews
3.8 Room cleanliness
3.7 Service & staff
3.1 Room comfort
3.5 Hotel condition
Expedia-verified reviews
by a verified traveller
Posted 29 Dec 2019
The atmosphere in the Library bar was great, little expensive but shocking to hear that it will be closing just like the outside terraces on lobby and 15th floor
by a verified traveller from SF
Posted 29 Dec 2019
Of six elevators only one or two were operating at any time. I wish they would use the outrageous resort fees charged to get more elevators in service. 10 minutes wait wS average. Was a nightmare going down if you’re on a lower floor
by a verified traveller
Posted 28 Dec 2019
by a verified traveller from New York
Posted 28 Dec 2019
Do Not stay here!!! The lobby and main floor are beautiful but that’s about it. Room was super small, bathroom even smaller. Sink was clogged and had a horrible odor. No room for luggage or to even walk around the bed. As if all that wasn’t bad enough, the radiator made a clunky noise all night! We got absolutely no sleep. The hotel also has very little security! Anyone can walk in get on the elevator and come up to your room. Beyond disappointing. Wouldn’t stay here again even if it was free!
by a verified traveller from Melbourne
Posted 25 Dec 2019
Water was leaking over my bed on the first night, tried to call front desk but phone was dead.
Randolph the manager was great though and helped me out.
I’ve stayed at Hudson many times in the past 10 years and though I love the location and fond memories, I won’t be returning.
Comment from Hotel Management
27 Dec 2019 by General Manager, Hotel Management
Thank you for your many years of loyalty. We're sorry to hear about the issues during your most recent visit, and we'll look into them further. The next time you're in the city, we'd appreciate the chance to regain your patronage.
by a verified traveller from New Haven, CT
Posted 25 Dec 2019
We had a delightful experience at the Hudson. The staff were warm and welcoming. And they were very accommodating of our baby girl. My only two complaints were things about the building and not really in the staff’s control: (1) there was no bathroom or drinking fountain in the gym, and (2) the elevators were exceptionally slow.
Comment from Hotel Management
25 Dec 2019 by RL, Hotel Management
We would like to start of thanking you for choosing Hudson hotel for your recent trip to New York!
We are extremely sorry that your r stay with us did not meet your expectations. We always strive to exceed guest expectations but recognize that in this instance we have fallen short, and for that we sincerely apologize.
We appreciate your comments and. your feedback has been shared with our team .
by a verified traveller
Posted 25 Dec 2019
Worst hotel ever. Not clean. Staff was rude & does NOT care. The elevators broke except for one. It took us 40 minutes to get out. We finally gave up and carried 12 bags down the stairs. I will never stay there again and will tell others not to. Nicer places are nearby at the same price. Go there!
Comment from Hotel Management
25 Dec 2019 by RL, Hotel Management
We would like to start of thanking you for choosing Hudson hotel for your recent trip to New York!
We are extremely sorry that your r stay with us did not meet your expectations. We always strive to exceed guest expectations but recognize that in this instance we have fallen short, and for that we sincerely apologize.
We appreciate your comments and. your feedback has been shared with our team .
by a verified traveller
Posted 23 Dec 2019
The ac unit broke in the first room the first night then they moved us and the ac broke in the second room and they moved us a third time our last night. please refund our monies for room stay
Comment from Hotel Management
23 Dec 2019 by RL, Hotel Management
We would like to start of thanking you for choosing Hudson hotel for your recent trip to New York!
We are extremely sorry that your r stay with us did not meet your expectations. We always strive to exceed guest expectations but recognize that in this instance we have fallen short, and for that we sincerely apologize.
We appreciate your comments and. your feedback has been shared with our team .
Be
by a verified traveller from New York
Posted 23 Dec 2019
Location good, but hotel decoration is old and needs updating.
Bedrooms in need of repair which is a Shame
as it could be a very good hotel .
Staff very helpful which was nice 👍
Comment from Hotel Management
26 Dec 2019 by General Manager, Hotel Management
Dear Emma,
We are grateful for you taking the time to share your feedback after your recent stay with us. Our ideal location is one of the many benefits we are pleased to offer, and we're thrilled to hear that our team provided friendly service throughout your stay. We apologize for the issues you encountered with the decor and the accommodations, and we will use your comments as we work to continually improve the experience we offer our guests. Please come see us again in the future so we can make sure you enjoy an even better stay.
by a verified traveller from Kansas City
Posted 23 Dec 2019
Great location, great price, very quiet. Hallways were a little worn but room amd bathroom good. I would have liked a breakfast room instead of a bar.
