1/5 Terrible
Holly
9 Aug 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in as a young women (twenties) on my own and can honestly say I was given the worst room in the entire place.
The basement room had a large slide-open window which faced a tiny courtyard where gangs of men came out to smoke - and they could see EVERYTHING. Safe to say I slept with my window and curtains closed, sweating in 30-degree weather.
To my horror, I also discovered:
The microwave was broken
The shower knob was broken meaning I couldn’t control the temperature
The safe wouldn’t work so I had to bring everything out with me
The sink wouldn’t drain so I could only use it once
At this point, it was 10pm, I was desperate to eat and went down to reception to request a room change. I was refused as the hotel was ‘fully booked’ despite the fact that guests were still checking in and saying how sorry they felt for me!
Absolutely horrible stay, vile place, no regard for your safety and it’s very doubtful that this is the first time that this has been brought to their attention.
I’m now going through the small claims court failing a response to any of my emails,
Stayed 1 night in Jul 2022