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Overview of Hard Rock Hotel London

Photo gallery

Featured image
Egyptian cotton sheets, premium bedding, in-room safe, desk
Egyptian cotton sheets, premium bedding, in-room safe, desk
Egyptian cotton sheets, premium bedding, in-room safe, desk
Egyptian cotton sheets, premium bedding, in-room safe, desk

Hard Rock Hotel London

4.5 out of 5

3.8/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays

Explore the area

    Popular LocationMarble Arch1 min walk
    Popular LocationHyde Park3 min walk
    Popular LocationBaker Street6 min walk
    AirportLondon (LHR-Heathrow)39 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable Wed, Dec 23 2020 - Wed, May 19 2021.

Deluxe Room, 1 Queen Bed

3.7/5 guest room rating
  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

Superior Room, 2 Single Beds

  • 213 sq ft
  • Sleeps 3
  • 2 Single Beds

Royal Room, 1 King Bed (Rock Royalty)

No guest room rating
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

Royal Room (Rock Royalty), 2 Twin Beds

  • 323 sq ft
  • Sleeps 2
  • 2 Single Beds

Deluxe Room, 2 Queen Beds (Gold)

4.4/5 guest room rating
  • 194 sq ft
  • Sleeps 4
  • 2 Queen Beds

Classic Room, 1 Double Bed

  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

Family Room (Superior)

  • 269 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Single Beds

4.3/5 guest room rating
  • 194 sq ft
  • Sleeps 2
  • 2 Single Beds

Deluxe Room, 1 King Bed, Accessible (Gold)

3.9/5 guest room rating
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

Royal Room, 1 King Bed (Rock Royalty)

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite Gold (Rock Royalty)

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

Royal Room, 1 Double Bed (Rock Royalty)

5/5 guest room rating
  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

Deluxe Room, 2 Single Beds (Gold)

4.3/5 guest room rating
  • 194 sq ft
  • Sleeps 3
  • 2 Single Beds

Classic Room, 2 Twin Beds

  • 183 sq ft
  • Sleeps 2
  • 2 Single Beds

Deluxe Room, 1 King Bed

  • 205 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite (Rock Royalty)

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 Single Bed

3.8/5 guest room rating
  • 161 sq ft
  • Sleeps 1
  • 1 Single Bed

Classic Room, 1 Single Bed

  • 161 sq ft
  • Sleeps 1
  • 1 Single Bed

Junior Suite, 1 King Bed (Rock Royalty)

3.9/5 guest room rating
  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed (Gold)

3.5/5 guest room rating
  • 194 sq ft
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 King Bed

  • 213 sq ft
  • Sleeps 3
  • 1 King Bed

Royal Room, 1 Double Bed (Rock Royalty)

  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

About this area

London

Located in London's London City Centre neighbourhood, Hard Rock Hotel London is in the city centre and near a metro station. London Palladium Theatre and Piccadilly Theatre are cultural highlights, and some of the area's notable landmarks include Marble Arch and Buckingham Palace. Madame Tussauds Wax Museum and Natural History Museum are not to be missed. Guests appreciate the hotel's location for the sightseeing. It's also convenient for public transportation: Marble Arch Underground Station is just steps away and Bond Street Underground Station is 9 minutes on foot.
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Popular Location

What's nearby

  • Marble Arch - 1 min walk
  • Hyde Park - 3 min walk
  • Baker Street - 6 min walk
  • Madame Tussauds Wax Museum - 17 min walk
  • Green Park - 19 min walk

Getting around

  • Marble Arch Underground Station - 1 min walk
  • London Paddington Station - 18 min walk
  • Heathrow Airport (LHR) - 38 min drive

Restaurants

  • Where to eat
  • Hard Rock Cafe – Restaurant offering American cuisine. Open daily. Reservations required.
  • Lobby Bar – Open daily.
  • Third on-site dining venue – Open daily.

About this property

Hard Rock Hotel London

Luxury London hotel in London City Centre, walk to Oxford Street
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, concierge services, dry cleaning and a 24-hour front desk are on-site. All 900 rooms feature thoughtful touches such as espresso makers and slippers, plus complimentary wireless Internet access and flat-screen TVs with digital channels. Guests will also find fridges, room service and Egyptian cotton sheets.
Hard Rock Hotel London offers 900 forms of air-conditioned accommodation with espresso makers and a safe. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, slippers, designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends: GBP 19.95 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness centre

Family friendly

  • Dry cleaning service
  • Fridge

Conveniences

  • Lift
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Espresso maker
  • Fridge

More

  • Desk
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Window screens

Similar properties

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

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Policies

Check-in

Check-in from 3:00 PM - 3:00 AM
Early check-in subject to availability
Early check-in fee: GBP 50
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 23 December 2020 to 19 May 2021 (dates subject to change).
The following facilities or services will be unavailable from December 7 2020 to February 28 2021 (dates subject to change):
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: GBP 19.95 per person (approximately)
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hard Rock London
Hard Rock Hotel London Hotel
Hard Rock Hotel London London
Hard Rock Hotel London Hotel London

Frequently asked questions

Can I cancel my reservation for free at Hard Rock Hotel London and receive a full refund?
Yes, Hard Rock Hotel London offers free cancellation on select room rates, because flexibility matters! Please refer to Hard Rock Hotel London cancellation policy on our site for more details about any exclusions or requirements.
Is Hard Rock Hotel London pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Hard Rock Hotel London?
This property doesn't offer parking.
What time is check-in at Hard Rock Hotel London?
Check-in is from 3:00 PM - 3:00 AM. Early check-in is available for a fee of GBP 50 (subject to availability). Late check-in is available during limited hours.
What time is check-out at Hard Rock Hotel London?
Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).
Where is Hard Rock Hotel London located?
Located in London City Centre, this luxury hotel is steps away from Marble Arch, Oxford Street and Park Lane. Hyde Park and Selfridges are also within 10 minutes. Marble Arch Underground Station is only a 2-minute walk and Bond Street Underground Station is 9 minutes.

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 326 out of 829 reviews
5 - Excellent 39%
Rating 4 - Good. 252 out of 829 reviews
4 - Good 30%
Rating 3 - Okay. 104 out of 829 reviews
3 - Okay 13%
Rating 2 - Poor. 73 out of 829 reviews
2 - Poor 9%
Rating 1 - Terrible. 74 out of 829 reviews
1 - Terrible 9%

4.1/5

Cleanliness

3.9/5

Staff & service

3.8/5

Amenities

4.1/5

Property conditions & facilities
Write a review

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Antonella was the star!
Antonella was very nice and helpful and made my stay and check in very pleasant. Excellent customer service from her all round.
Stayed 2 nights in Dec 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip away
We had a great time, good location to get to everywhere we wanted to go while avoiding the tube or buses. The room was lovely, the bed comfy, and queries dealt with promptly, breakfast was good quality too.
Stayed 1 night in Dec 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Under the COVID restrictions we had a very good stay. Only issue was my wife was forced to wear a mask even though she is exempt which made things uncomfortable for her. Whilst eating in the cafe restaurant was relaxed (no mask during eating and drinking) we returned to room because of this enforcement. Food was good and the band, Legacy, were great.
Stayed 2 nights in Dec 2020

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
The service in this hotel is absolutely shocking!! It takes up to a hour to get your breakfast and when they serve its stone cold and that was all 3 mornings. Also my room wasn’t cleaned once throughout my 3 night stay, no clean towels, no toilet roll replenished and no sanitation at all in my full 3 day stay. This is totally unacceptable in Covid, I am making a formal Complaint fo the manager and would never return to this hotel.
Stayed 3 nights in Dec 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable facilities Booked a room for 2 adults and a teenager but did not realise that it only had one bed
Stayed 1 night in Dec 2020

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