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COMO Metropolitan London

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Suite (Metropolitan, 9) | Premium bedding, minibar, in-room safe, desk
Room, Park View (Metropolitan Park, 4) | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of COMO Metropolitan London

VIP Access

COMO Metropolitan London

5.0 star property

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available
Map
19 Old Park Lane, London, England, W1K 1LB

Explore the area

  • Popular LocationHyde Park5 min walk
  • Popular LocationBuckingham Palace11 min walk
  • Popular LocationPiccadilly Circus16 min walk
  • AirportLondon (LHR-Heathrow)37 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

London

COMO Metropolitan London is located in London City Centre, a neighbourhood in London, and is in a shopping district and near a metro station. Buckingham Palace and The British Museum are cultural highlights, and some of the area's notable landmarks include Big Ben and Marble Arch. Looking to enjoy an event or a game? See what's going on at O2 Arena or Wembley Stadium. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Hyde Park - 5 min walk
  • Buckingham Palace - 11 min walk
  • Oxford Street - 13 min walk
  • Marble Arch - 14 min walk
  • Piccadilly Circus - 16 min walk

Getting around

  • Hyde Park Corner Underground Station - 5 min walk
  • London Victoria Rail Station - 16 min walk
  • Heathrow Airport (LHR) - 37 min drive

About this property

COMO Metropolitan London

5-star luxury hotel near Hyde Park
Close to Buckingham Palace and Piccadilly Circus, COMO Metropolitan London provides dry cleaning/laundry services, a bar and a 24-hour fitness centre. Indulge in a deep-tissue massage, a facial and a body scrub at COMO Shambhala, the on-site spa. Be sure to enjoy a meal at NOBU, the on-site restaurant. Free in-room WiFi is available to all guests, along with conference space and a steam room.
Additional perks include:
  • Full breakfast (surcharge), valet parking (surcharge) and limo/town car service
  • An electric car charging station, free newspapers and coffee/tea in the lobby
  • Meeting rooms, a gift shop and a front desk safe
  • Guest reviews speak highly of the helpful staff and location
Room features
All 144 rooms have comforts, such as 24-hour room service and premium bedding, in addition to perks, such as air conditioning and dressing gowns.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Bathrooms with designer toiletries and shower/bath combinations
  • TVs with cable channels and DVD players
  • Fridges, video game consoles and electric kettles

Languages

Arabic, English, French, German, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (GBP 50 per day)
  • Valet parking on site (GBP 50.00 per day)
  • Electric car charging station on site
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee weekdays 7 AM–10:30 AM: GBP 32 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • NOBU

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Steam room

Family friendly

  • DVD player
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Fan
  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shower/bath combination

Entertainment

  • TV channels
  • DVD player
  • Films for purchase
  • TV
  • Video game console

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Turndown service

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Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in.
Check-in and check-out times differ for the 2 Bedroom Apartment; check-in is at 4 PM, check-out is at 10 AM.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 25 December to 26 December:
  • Spa

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 90.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 100 per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: GBP 32 per person (approximately)
  • Self-parking fee: GBP 50 per day
  • Valet parking fee: GBP 50.00 per day
  • Rollaway bed fee: GBP 90.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property will place a credit card authorization for the first night's stay prior to arrival for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

The Metropolitan Hotel London
Metropolitan COMO
Metropolitan COMO Hotel
Metropolitan COMO Hotel London
Metropolitan COMO London
COMO Metropolitan London Hotel
COMO Metropolitan London London
COMO Metropolitan London Hotel London

Frequently asked questions

Is COMO Metropolitan London pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at ?

As of 3 Oct 2022, prices found for a 1-night stay for 2 adults at on 14 Oct 2022 start from ₹36,269.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at COMO Metropolitan London?

Self-parking is available for GBP 50 per day. Valet parking is available for GBP 50.00 per day.

What time is check-in at COMO Metropolitan London?

Check-in is from 3 PM - midnight. Late check-in is available during limited hours.

What time is check-out at COMO Metropolitan London?

Checkout is at noon.

Where is COMO Metropolitan London located?

This family-friendly London hotel is located in the shopping district, within a 5-minute walk of Park Lane and Hyde Park. Buckingham Palace and Oxford Street are also within 15 minutes. Hyde Park Corner Underground Station is only a 5-minute walk and Green Park Underground Station is 7 minutes.

Can I cancel my reservation for free at COMO Metropolitan London and receive a full refund?

Yes, COMO Metropolitan London offers free cancellation on select room rates, because flexibility matters! Please refer to COMO Metropolitan London cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 433 out of 653 reviews
5 - Excellent 66%
Rating 4 - Good. 164 out of 653 reviews
4 - Good 25%
Rating 3 - Okay. 29 out of 653 reviews
3 - Okay 4%
Rating 2 - Poor. 17 out of 653 reviews
2 - Poor 3%
Rating 1 - Terrible. 10 out of 653 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.6/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities

4.0/5

Eco-friendliness

1/5 Terrible

Hyun Hee
Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Basically this hotel is not 5 stars or equivalent. The room was spacious. Other than that, they are old. Housekeeping is rude with entering guest’s room even when I answered come later. The staff in this hotel do not speak English well but they speak well in Spanish and Philippian English. Unless you are from South America, Spain or Philippines, please reconsider to stay in this hotel. Otherwise, there would be communication problems. The airconditioner was out of order. The breakfast was supposed to be included but the front desk told me wrong information that the breakfast was not included. They are total disasters. Please reconsider booking this hotel. They will ruin your trips in London.
Stayed 3 nights in Jun 2022

2/5 Poor

Raymond
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Check in was 3pm but my room was not ready at that time. There is currently no bar in the hotel. I was unable to alter the aircon setting in my room. It would not go below 24 degrees. The shower is in the bath (very poor) and the bath was extremely high so difficult to enter and there was no hand rail. Someone will inevitably slip and hurt themselves
Stayed 1 night in Jul 2022

2/5 Poor

Stephanie
Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Unfortunately the stay at this hotel was not asked expected. I complained about noise above my room ( and I mean noise ) Advised reception of the issue. They seemed indifferent and said they would investigate. Despite this I got little or no sleep. Upon check out - asked if I would stay again ! Certainly for me il seek an alternative hotel next time. Also staff should realise it’s the customers staying at such hotels that funds their wages !
Stayed 1 night in Jun 2022

5/5 Excellent

Rochelle
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and amazing staff! This hotel is within walking distance of Buckingham Palace and Hyde Park. Just a quick walk away from the Hyde Park Underground. I would recommend this hotel to anyone wanting to stay in London but not be right in the middle the touristy areas. It is safe and quiet. Quite a few lovely pubs tucked away in Mayfair as well that were wonderful lunch and dinner spots.
Stayed 7 nights in Jun 2022

3/5 Okay

Mohammed
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in May 2022

4/5 Good

Hasnain
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed in this property many times over the years. It has been unchanged with no upgrades since my first stay in 2016. However, other than old TVs, it is still generally up to date, modern, nice and very conveniently located in the heart of Mayfair by Hyde Park. This was an Expedia VIP booking but I was disappointed that despite requesting a room upgrade to only 2sqm larger room with the same view, I was quoted $600/night for it! All I got for the VIP was a cheap bottle of wine which I didn't even use. I spent a lot of money and stayed 7 nights so I would have appreciated at least a 1-level room upgrade.
Stayed 7 nights in Apr 2022

4/5 Good

Ulrika
Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern rooms.
Stayed 2 nights in Mar 2022

1/5 Terrible

Jane
Stayed 1 night in Feb 2022

5/5 Excellent

Joel
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Feb 2022

5/5 Excellent

Chris
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, helpful staff, outstanding location
Stayed 5 nights in Feb 2022