Search Hotels in Heritage Village II, Phoenix

"Disappointing Experience – Not Worth the Cost I wanted to love our stay here, but unfortunately, the Arizona Grand Resort fell incredibly short of expectations. The Food: Mediocre at best. Room service was expensive and they didn’t even get the drinks right, For a resort of this tier, we expected much higher quality, but the dining options were underwhelming and definitely didn't match the price point. The Pools & Grounds: The pools were packed to capacity and noticeably dirty. One of the maintenance people was working on the pool adding chemicals while me and my children were in it. Beyond that, many of the property's amenities felt poorly maintained and dated. The entire property simply isn't what I expected based on how it's advertised. Billing & Cost: To top it off, the final cost breakdown made absolutely no sense. I do appreciate the staffs willingness to try to help and work it out! The one saving grace was the staff—they were very kind and polite throughout our stay. When I brought up the confusing charges, they mentioned they would work on fixing it, which I do appreciate. However, great service can't fully make up for a dirty environment and subpar facilities. Overall, it was a pretty poor experience. Between the maintenance issues and the lack of value, we will not be visiting again."

"There's a bit off work being done in the parking area but everything was excellent."

"Everything was great, but I feel like they should change their shampoo they have for the customers with something that smells much better"

"The indoor and outdoor Waterpark pool part was amazing so much different fun things to choose. Inside there were tons of other things to do if you didnt want to swim like the ropes course and mirror maze. My 8 year old is audhd and he loved the place. I hope to be able to visit again. Such a fun experience for my family. Bonus the room was clean and had such a cool room design."

"Amazing place to visit!"

"Great place for couples. Poolside patio room was impressive. A fun place that wasn't too much of a party. Definitely going to go back! "

"Love having a kitchen and a washer in the room. Pool and spa are lovely and clean with nice lounge chairs and towels. Staff goes above and beyong every time. "

"The rooms are surprisingly large and comfortable, the location was perfect for getting around. We definitely would stay there again "

"Great place to stay, however our room was above the restaurant exhaust fan, it smelled good but was very loud when we sat on the balcony!"