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This hotel is superb , the staff were excellent form arrival to departure and there was nothing they wouldn’t do.

First time staying at the OWO and I have to say it did not disappoint

Fab experience lovely hotel- can’t think of anything negative at all! we had a very lovely comfortable stay- would definitely recommend

Charming and original new property. With character. Just starting up so some staff need to have better training / skill. Knowledge of menus.

The epitome of the perfect hotel. Nothing we have stay with comes close to the perfection of this hotel.

Location was excellent and free car/taxi service from hotel if car and driver were around. Cost was high.

We stay at The Lanesborough regularly when visiting London. This was our second Christmas stay and we have already booked for 2024 because this hotel is wonderful. The staff are all incredible and make you feel so special.

Lovely friendly clean hotel Great area for the theatres

Staff all attentive and friendly. Spotlessly clean great location. Jahena on reception was excellent

We were put in the smallest and most claustrophobic room I have ever stayed in which was very disappointing. It had dark wood panelling and slopped walls and was overall very dark and dreary. The bathroom was nice but small. The over the top high techness was so annoying we were using our iPhone's light to go to the toilet in the middle of the night as we couldn't get the lights to work and the TV on an electric swivel constantly moved to face away from our bed. Apart from the bed it wasn't a...

Beautiful place.. amazing staff and beautiful piano bar too boot!

As expected, excellent service and top class surroundings. Given an upgrade to the perfect room and everything was just perfect.

My stay was excellent, I had spoken with Kitti a couple of times through E-Mail about a room decoration I wanted as I was celebrating a birthday, Kitti went above and beyond to organise everything and make the room look beautiful. The hotel is very elegant, the room was very clean and spacious, the staff were friendly and helpful. Overall my experience was excellent and I’d definitely recommend staying here.

Superb location for events at London stadium and the Olympic legacy park, nights out in Stratford and shopping. Excellent service, clean, safe and comfortable. Great value for money.

Incredible hotel with incredible service

Great location. Excellent breakfast

Accidentally left my watch in the bathroom and they couldn’t have been more helpful. Lovely people

Very quirky! Beautiful building. Once you get past the fact it’s not like your usual “hotel” and the place is steeped in history and 17th/18th century architecture. Wonky floors and beautiful antique furniture. Roll top baths and old fashion toilets, but beautifully kept and very clean. Very comfortable beds with lovely white cotton bedding and soft white towels. Just be aware no showers, but shower attachment with the beautiful baths! Very attentive staff and slap bang in the middle of soho,...

Room was clean and comfortable. Staff vet friendly and helpful. Buffet breakfast was very good with plenty of choices