4 outdoor pools, open 9:00 AM to 6:00 PM, pool loungers

Reviews of JA The Resort - JA Palm Tree Court

5 out of 5
JA The Resort - JA Palm Tree Court
Within JA The Resort, Palm Jebel Ali, Dubai, Dubai

Reviews

9.4

Exceptional

Rating 10 - Excellent. 342 out of 478 reviews" "
Rating 8 - Good. 99 out of 478 reviews" "
Rating 6 - Okay. 24 out of 478 reviews" "
Rating 4 - Poor. 8 out of 478 reviews" "
Rating 2 - Terrible. 5 out of 478 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would have loved to seen/received the VIP amenities promised but we didn't get any of the,. We arrived at the hotel early and were told there was no upgraded rooms and no such VIP amenities. The hotel was fantastic though and we enjoyed every min of being there. We will come again. Just rather we didn't have the VIP carrot dangled in front of us by Expedia - not the hotel.
Stayed 10 nights in Mar 2024
Response from Murad Ahmed - Resident Manager on 19 Mar 2024
Dear David,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us and that you found our hotel fantastic.We apologize for any confusion or disappointment regarding the VIP amenities promised. We understand the importance of meeting expectations set by booking platforms, and we will work with Expedia to ensure accurate communication moving forward.We appreciate your understanding and look forward to welcoming you back for another enjoyable stay.Warm regards,Murad AhmedResident ManagerJA The Resort

6/10 Okay

CYNTHIA

Travelled with family
Liked: Cleanliness, staff & service
The staff were great and always there to help. The watersports staff were especially helpful, fun and took the time to make it an easy and memorable experience! Few changes could make this an amazing resort. There is no convenient spot to just stop at anytime to have a snack or drink. There are time frames in which to do so and are not convenient, a hassle to be honest. It is far away from any excursions or attractions so unless you only want to stay on a resort I’d go elsewhere as it’s costly! Getting a buggy takes too long if they even come at all. Food was great when you can get it at the scheduled time frames. Overall ok as a resort but it’s not convenient and I didn’t feel it was organized well. Huge shoutout to the water sports staff. They were brilliant!
Stayed 8 nights in Mar 2024
Response from Murad Ahmed - Resident Manager on 19 Mar 2024
Dear Cynthia,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found our associates, particularly the watersports team, to be helpful, fun, and dedicated to making your experience memorable.We appreciate your constructive suggestions regarding the availability of snacks and drinks throughout the day. Your comments regarding the scheduling of meals, resort convenience, and transportation are duly noted, and we will review these areas to ensure a more seamless experience for our guests in the future.Nonetheless, we are delighted that you enjoyed the food and that you had a positive interaction with our watersports team.We hope to have the opportunity to welcome you back and provide you with an even better experience.Warm regards,Murad AhmedResident ManagerJA The Resort

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Beautifully maintained property, hospitable staff, and awesome dining experiences
Stayed 9 nights in Feb 2024
Response from Murad Ahmed - Resident Manager on 8 Mar 2024
Dear Michael,Many thanks for your positive feedback and we trust to have the pleasure to welcoming you back very soon!Best regards,Murad AhmedResident ManagerJA The Resort

10/10 Excellent

REHAB

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unique thing in the property is the staff. They are lovely and helpful people, and care so much about their guests.
Stayed 5 nights in Jan 2024

10/10 Excellent

Dhrumil, stoughton

Stayed 3 nights in Jan 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Murad Ahmed - Resident Manager on 27 Jan 2024
Dear Adrian,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Murad AhmedResident ManagerJA The Resort

10/10 Excellent

Susanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Murad Ahmed - Resident Manager on 27 Jan 2024
Dear Susanna,Thank you for the 5* rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Murad AhmedResident ManagerJA The Resort

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Drinks should however be included in half board :)
Stayed 2 nights in Dec 2023
Response from Murad Ahmed - Resident Manager on 5 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Murad AhmedResident ManagerJA The Resort

10/10 Excellent

Elyas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Stayed 3 nights in Dec 2023
Response from Murad Ahmed - Resident Manager on 5 Jan 2024
Dear Elyas,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Murad AhmedResident ManagerJA The Resort

10/10 Excellent

HANS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with a choice of excellent restaurants. Lovely beach, only a little spoiled by the view onto the new palm construction site. Apart from a pleasant attendant from Nepal the beach attendants outside rooms 170 to 180 would do well smiling a bit more.
Stayed 3 nights in Nov 2023

10/10 Excellent

Hiba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and beautiful property in Dubai! You are in the city but a bit far too so feels like you have actually been on a vacation! Sunset was absolutely gorgeous there! Quiet, unique and amazing property for couples and families too! Highly recommend!
Stayed 1 night in Oct 2023

6/10 Okay

Daniel, Dublin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Decent hotel with good service but had issues with the AC and the door lock
Stayed 7 nights in Sep 2023

8/10 Good

Daniel, Dublin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent 5 star hotel with good service but very very far out from the city.
Stayed 7 nights in Sep 2023

8/10 Good

pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All ok
This was a perfectly ok hotel just not one we would repeat. All adequate, big room very sparsely furnished. Clean and moving to being environmentally friendly. Just too busy and loud.
Stayed 1 night in Sep 2023

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Food fantastic and staff fabulous
Response from Murad Ahmed / Resident Manager on 16 Oct 2023
Dear Stephanie,Thank you for taking a moment to share your valuable feedback following your stay at JA Palm Tree Court.It is a great pleasure to learn that our combined team efforts contributed to your memorable resort experience. We cannot wait to welcome you back to pamper you once again in our oasis in the heart of Dubai. Best regards,Murad AhmedResident ManagerJA The Resort

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families
It's been a while since my family stayed at Palm Tree court and they've made some renovations which improved the resort. There are several new activities, including a splash park, an improved mini-golf, and an aviary. There's also a new pool. The rooms are spacious and comfy with the much-welcomed peacock visits at the terrace. Since it's only a 10-min drive from Dubai Marina, i highly recommend this for family staycations as there's a lot to keep the kids busy and yet it feels remote enough to feel like a holiday.
Stayed 1 night in Aug 2023
Response from Murad Ahmed - Cluster Executive Assistant Manager on 31 Aug 2023
Dear Guest,Thank you for kindly taking a moment to share your valuable feedback following your stay at JA Palm Tree Court.It is a great pleasure to learn that our combined team efforts contributed to your memorable resort experience. We cannot wait to welcome you back to once again pamper you in our oasis in the heart of Dubai. Best regards,Murad AhmedCluster Executive Assistant ManagerJA The Resort

10/10 Excellent

Forbes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Murad Ahmed - Cluster Executive Assistant Manager on 31 Aug 2023
Dear Forbes,We greatly appreciate the time and effort taken to share this kind feedback and we all look forward to welcoming you back to JA The Resort, hopefully very soon.Best regards,Murad AhmedCluster Executive Assistant ManagerJA The Resort

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous and amazing
Amazing hotel Palm Tree Court - staff are fabulous, food is delicious- this is our favourite place to stay in Dubai - coming back next year
Stayed 6 nights in Jul 2023
Response from Hayden Edgtton - Cluster Resort Manager on 28 Jul 2023
Dear Marian,Thank you for kindly taking a moment to share your valuable feedback following your stay at JA Palm Tree Court.It is a great pleasure to learn that our combined team efforts contributed to your memorable resort experience. We cannot wait to welcome you back to once again pamper you in our oasis in the heart of Dubai. Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

10/10 Excellent

Timothy

Stayed 2 nights in Jun 2023
Response from Hayden Edgtton - Cluster Resort Manager on 28 Jul 2023
Dear Timothy,Thank you for kindly taking a moment to share your valuable feedback following your stay at JA Palm Tree Court.It is a great pleasure to learn that our combined team efforts contributed to your memorable resort experience. We cannot wait to welcome you back to once again pamper you in our oasis in the heart of Dubai. Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in May 2023
Response from Hayden Edgtton / Cluster Resort Manager on 3 Jul 2023
Dear Anthony, Thank you for your much-appreciated ratings. I am delighted to hear that you enjoyed your stay with us, and hope to welcome you back soon! Best regards, Hayden Edgtton Cluster Resort Manager JA The Resort

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort and 4th visit. Love this place and will be back
Stayed 3 nights in May 2023
Response from Hayden Edgtton - Cluster Resort Manager on 28 Jul 2023
Dear John,Thank you for kindly taking a moment to share your valuable feedback following your stay at JA Palm Tree Court.It is a great pleasure to learn that our combined team efforts contributed to your memorable resort experience. We cannot wait to welcome you back to once again pamper you in our oasis in the heart of Dubai. Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Everything was excellent
Stayed 12 nights in Apr 2023
Response from Hayden Edgtton / Cluster Resort Manager on 10 Jul 2023
Dear Guest, Thank you for your much-appreciated review! We are glad to hear that you had a great stay with us, and hope to have the opportunity to welcome you back soon! Best regards, Hayden Edgtton Cluster Resort Manager JA The Resort

10/10 Excellent

Alexandra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
we loved the park like property design and gardening of the hotel. the buggy service was great, especially with kids. the food was outstanding and all outlets were good quality. The dining options as part of half board were amazing (14 outlets). the rooms are renovated and spacious. Only the AC was really cold and we needed to set it to 26 degree to have around 22 degree.

4/10 Poor

Shigeyuki, Kashiwashi

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They didn't give me upgrade. Some of the room facilities were broken. And the water in the restroom was leaking.
Stayed 6 nights in Apr 2023

10/10 Excellent

mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

D

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Apr 2023

10/10 Excellent

Banke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

8/10 Good

Mohammed

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t get any benefits or perks they even refused to extend checkout for one hour only
Stayed 5 nights in Mar 2023

6/10 Okay

Dr. Ammar

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very nice resort, clean and full of activities. However, on the last day they charged me 1400 Dirhams extra ( around 380 US) for a barely visible scratch my 2 years old drew on one of the single chairs. I found that extremely inappropriate and exaggerated, and I was fuming. I never thought a classy resort like this will try to take advantage of their guest in such manner.
Stayed 4 nights in Feb 2023

10/10 Excellent

Adil

Liked: Cleanliness, staff & service, property conditions & facilities
I will stay again.
Stayed 2 nights in Feb 2023

10/10 Excellent

jacques

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

B

10/10 Excellent

Frantz

Stayed 4 nights in Sep 2022

8/10 Good

Asa

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Aug 2022
Response from Ramzy A. Faris Cluster Resort Manager on 12 Sept 2022
Dear Asa,Thanks for rating us and we hope to see you again very soon.Best regards,Ramzy A. FarisCluster Resort ManagerJA The Resort

10/10 Excellent

Garoun, Issaquah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great dining options
Stayed 8 nights in Jun 2022
Response from William Harley - Fleming Cluster General Manager on 21 Jul 2022
Dear Garoun, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, William Harley-Fleming Cluster General Manager JA The Resort

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambiencce was great and food was delicious!
Stayed 1 night in Apr 2022
Response from William Harley - Fleming - Cluster General Manager on 11 May 2022
Dear Ann, We greatly appreciate the time and effort taken to share this kind feedback and we all look forward to welcoming you back to JA Palm Tree Court, hopefully very soon. Best regards, William Harley-Fleming Cluster General Manager JA The Resort

10/10 Excellent

Gloria Patricia Solano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2022
Response from William Harley - Fleming Cluster General Manager on 18 Mar 2022
Dear Gloria Patricia, Many thanks for rating us with the highest score and we hope to welcoming you back very soon! Best regards, William Harley-Fleming Cluster General Manager JA The Resort

10/10 Excellent

Diana, Anniston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I definitely recommend this property to anybody who's going to spend a few days in Dubai. Their location is great, the beach is beautiful, there are swimming pools, restaurants, activities. Everything you want in one place. It's beautiful and the service is excellent
Stayed 2 nights in Feb 2022
Response from William Harley - Fleming Cluster General Manager on 22 Mar 2022
Dear Diana, We just love this fantastic review – thank you so much for sharing your impressions and for highly recommending us to other travelers. I am extremely pleased to learn that during your entire stay it was well taken care of everything by our hardworking associates. We look forward to welcoming you back to another wonderful and seamless holiday experience! Best regards, William Harley-Fleming Cluster General Manager JA The Resort

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t know what to expect. Wasn’t as glitzy as you would expect the normal 5 star hotels in Dubai to be, but that was what the appeal was. It had gardens, didn’t feel over crowded, service was amazing, and the beach had plenty of space. It is 2o mins from centre but has a shuttle bus going frequently to the malls. We loved it. Was on all inclusive package. White orchid best restaurant. Would highly recommend.
Stayed 5 nights in Dec 2021
Response from Mark Irwin - Resort Manager on 10 Jan 2022
Dear Jane, Thank you for kindly taking a moment to share your valuable feedback following your stay at JA Palm Tree Court and many thanks for highly recommending us to other travelers. It is a great pleasure to learn that our combined team efforts contributed to your memorable resort experience. We cannot wait to welcome you back to once again pamper you in our oasis in the heart of Dubai. Best regards, Mark Irwin Resort Manager JA The Resort

2/10 Terrible

Flavio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No empathy and good faith
We had a very bad experience which there were no understanding from the Hotel Management at all. We booked the incorrect month, Nov instead of Dec, for our stay and were charged 5 nights as no-show. There was no contact or email from the hotel to check if the family of 4 were coming or had any issues. We only realised our mistake once we received an email to review our stay. We explained that it was a mistake, sent them our flight tickets to show the correct period and to demonstrate it was a genuine error. Also said we were willing to pay the difference to stay at the hotel when we are in Dubai but Management replied they could not to anything and if we wanted to book the nights in Dec we had to pay the period full w/o deducting anything. Very disappointing to say the least. Because of the hotel’s lack of empathy and good faith, I will never recommend this hotel chain to anyone.
Stayed 5 nights in Nov 2021

8/10 Good

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities here are excellent, as are the general service levels. Room was clean. The only Slight negative is that a lot of items were exempt from the all-inclusive menu. For example limited choice of wines, anything ordering a premium dish for example prawns, were not included. Also, it sometimes proved difficult to make reservations for restaurants and times that we wanted, however when we were in the restaurant during those times there were lots of spare seats and tables. I can’t understand why that’s the case. The water sports that are included as part of the all-inclusive package need to be booked and very specific times, which seemed unnecessary. All in all, we are long-standing customers and will remain so, but I feel like the all-inclusive benefits have regressed over the years.
Stayed 7 nights in Dec 2021
Response from Mark Irwin - Resort Manager on 10 Jan 2022
Dear Christopher, Thank you for kindly taking a moment to share your valuable feedback following your stay at JA Beach Hotel. It is a great pleasure to learn that our combined team efforts contributed to your memorable resort experience. Please rest assured we have well noted your remarks regarding the all inclusive choices and already communicated within the management team for attention and action where needs be. We trust to welcome you back to once again pamper you in our oasis in the heart of Dubai. Best regards, Mark Irwin Resort Manager JA The Resort

10/10 Excellent

Hatem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 8 nights in Nov 2021
Response from Mark Irwin - Resort Manager on 1 Dec 2021
Dear Hatem, We greatly appreciate the time and effort taken to share this kind feedback and we all look forward to welcoming you back to JA Palm Tree Court, hopefully very soon. Warm regards, Mark Irwin Resort Manager JA The Resort

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awosme
Stayed 2 nights in Nov 2021
Response from Mark Irwin - Resort Manager on 15 Nov 2021
Dear Guest, We greatly appreciate the time and effort taken to share your high score rating and we all look forward to welcoming you back to JA Palm Tree Court, hopefully very soon. Warm regards, Mark Irwin Resort Manager JA The Resort

4/10 Poor

Zaheda

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Mark Irwin - Resort Manager on 28 Oct 2021
Dear Zaheda, We greatly appreciate the time and effort taken to share your rating and we all look forward to welcoming you back to JA Palm Tree Court, in a more positive light. Warm regards, Mark Irwin Resort Manager JA The Resort

10/10 Excellent

Golan Security

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The waterfalls and the peacocks were beautifull!
Stayed 4 nights in Oct 2021
Response from Mark Irwin - Resort Manager on 28 Oct 2021
Dear Golan security, We greatly appreciate the time and effort taken to share this kind feedback and we all look forward to welcoming you back to JA Palm Tree Court, hopefully very soon. Warm regards, Mark Irwin Resort Manager JA The Resort

10/10 Excellent

PRIJU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel the nature
Unforgettable experience with my family
Stayed 2 nights in May 2021

10/10 Excellent

Ashok

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort for families
Amazing place. Love to visit again. Great place to stay with families. Everything perfect. No complaints. Excellent staff every one well trained to welcome guests.
Stayed 2 nights in May 2021
Response from Mark Irwin - Resort Manager on 25 May 2021
Dear Ashok, Thank you for kindly taking a moment to share your valuable feedback following your stay at JA Palm Tree Court. It is a great pleasure to learn that our combined team efforts contributed to your memorable resort experience. We cannot wait to welcome you back to once again pamper you in our oasis in the heart of Dubai. Best regards, Mark Irwin Resort Manager JA The Resort

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was quite possibly the best hotel I’ve ever stayed. The service was outstanding, everyone was so helpful. The room was clean and spacious with a view of the beach. I felt at home for my brief stay and would definitely return next time I’m in Dubai.
Stayed 6 nights in Mar 2021
Response from Mark Irwin - Resort Manager on 29 Apr 2021
Dear Guest, We greatly appreciate the time and effort taken to share this absolutely amazing feedback and we all look forward to welcoming you back to JA Palm Tree Court, hopefully very soon. Warm regards, Mark Irwin Resort Manager JA The Resort