Carlton Downtown

4.0 star property
Upscale family-friendly hotel near Dubai Mall
VIP Access

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Carlton Downtown

Photo gallery for Carlton Downtown

Front of property
Terrace/patio
Egyptian cotton sheets, premium bedding, down duvets
Interior
Reception hall

Overview of Carlton Downtown

8.4

Very good

Popular amenities

  • Pool
  • Bar
  • Room service
  • Breakfast available
  • Spa
The price is ₹7,111
Price available on 03/04/2024

Explore the area

Sheikh Zayed Road, Dubai, 7143
  • Popular LocationDubai Mall18 min walk
  • Popular LocationDubai World Trade Centre3 min drive
  • Popular LocationBurj Khalifa5 min drive
  • AirportDubai (DXB-Dubai Intl.)10 min drive

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A perk like food and drink extras, free breakfast, or parking credits
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Room upgrades when available, plus Silver perks
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Room options

Classic One Bedroom Suite

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2023
  • 52 sq m
  • Sleeps 4
  • 1 Queen Bed

Premium One Bedroom Suite

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2023
Blackout curtains
  • 70 sq m
  • Sleeps 4
  • 1 King Bed

Deluxe Room

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2023
Select Comfort bed
  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Panoramic Suite

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2023
Blackout curtains
  • 84 sq m
  • Sleeps 4
  • 1 King Bed

Deluxe Two Bedroom Suite

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2023
Blackout curtains
  • 75 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

Panoramic two bed room suite

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2023
Blackout curtains
  • 125.0 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Similar properties

About the area

Dubai

Carlton Downtown is located in Trade Center, a neighbourhood in Dubai, and is in a shopping district and near the airport. Travellers who have shopping on the agenda can visit Dubai Mall and Gold Souk, while those looking for another kind of activity may want to check out Dubai Cruise Terminal. Travelling with kids? Consider Museum of the Future and Dubai Aquarium & Underwater Zoo.

What's nearby

  • Dubai Mall - 18 min walk
  • Dubai Aquarium & Underwater Zoo - 20 min walk
  • Dubai World Trade Centre - 3 min drive
  • Burj Khalifa - 5 min drive
  • Dubai Fountain - 6 min drive

Getting around

  • Financial Centre Station - 3 min walk
  • Dubai (DXB-Dubai Intl.) - 10 min drive

Restaurants

  • Al Safadi Restaurant - 3 min walk
  • Starbucks - 8 min walk
  • ستاربكس - 9 min walk
  • Charlie Lane - 5 min walk
  • Tim Hortons - 8 min walk

About this property

Carlton Downtown

Upscale family-friendly hotel refurbished in 2023 and located near Dubai Mall
Near Burj Khalifa, Carlton Downtown provides a nightclub, a poolside bar and a rooftop terrace. Treat yourself to reflexology, a massage or a detox wrap at Armonia Spa, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature international cuisine and al fresco dining. In addition to a coffee shop/cafe and dry cleaning/laundry services, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with sunloungers, pool umbrellas and a lifeguard on site
  • Free valet parking
  • Limo/town car service, buffet breakfast (surcharge) and a free shopping centre shuttle
  • An outdoor tennis court, express check-out and babysitting (surcharge)
  • Guest reviews give top marks for the helpful staff
Room features
All 365 rooms include comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and air conditioning.
Extra conveniences in all rooms include:
  • Egyptian cotton sheets, Select Comfort beds and down duvets
  • Bathrooms with designer toiletries and deep-soaking baths
  • 22-inch LCD TVs with premium channels
  • Wardrobes/cupboards, separate sitting areas and free infant beds

Languages

Arabic, English, Filipino, French, Hindi, Swahili, Turkish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Free shopping centre shuttle
  • Limo/town car service
  • Free secured, covered valet parking on site
  • Limited on-site parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM–11 AM for a fee: AED 79 for adults and AED 39.50 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bayty
  • Deli Grind
  • Havana lounge
  • La Vie Dubai
  • Narrah lebanise

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Nightclub
  • Outdoor pool
  • Outdoor tennis court
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free cot
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • 28 meeting rooms

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in public areas
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 47 floors
  • Banquet hall
  • Building
  • Built in 2013
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Renovated entire property - September 2023

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian-cotton sheets
  • Free cot
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer on request
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels

Entertainment

  • 22-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: 50 per cent of room rate
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 per cent of room rate
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 157.0.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night
  • A damage deposit of AED 500 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately AED 79 for adults and from AED 39.5 for children
  • Airport shuttle fee: AED 200 per person (one-way)
  • Early check-in fee: 50 per cent of room rate (subject to availability)
  • Late check-out fee: 50 per cent of room rate (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Carlton Downtown have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 7:00 PM.

How much does it cost to stay at Carlton Downtown?

As of 19 Mar 2024, prices found for a 1-night stay for 2 adults at Carlton Downtown on 3 Apr 2024 start from ₹7,111.21, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Carlton Downtown pet-friendly?

No, pets are not allowed at this property.

How much is parking at Carlton Downtown?

Valet parking is free at this property.

What time is check-in at Carlton Downtown?

Check-in start time: 2:00 PM; check-in end time: anytime. A 50% fee applies for early check-in (subject to availability).

What time is check-out at Carlton Downtown?

Checkout is at noon. Late check-out is available for a 50% fee (subject to availability).

Does Carlton Downtown provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of AED 200 per person applies.

Where is Carlton Downtown located?

This family-friendly Dubai hotel is located near the airport, within 1 mi (2 km) of Dubai International Financial Centre, Dubai Mall and Burj Khalifa. Dubai World Trade Centre is 1.7 mi (2.7 km) away. Financial Centre Station is only a 3-minute walk and Emirates Towers Station is 13 minutes.

Carlton Downtown Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 489 out of 1000 reviews" "
Rating 8 - Good. 323 out of 1000 reviews" "
Rating 6 - Okay. 93 out of 1000 reviews" "
Rating 4 - Poor. 51 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and cleanliness is excellent. The staff professionalism is also amazing
Stayed 3 nights in Mar 2024

6/10 Okay

Ryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
An old hotel in need of refurbishment
Stayed 1 night in Mar 2024

4/10 Poor

Georges, Ouagadougou

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
i stayed for 4 days. My room was in the 11th floor. even though the room was very clean. There was a very bad smell when you walk through the hallway. turned out there was a room called garbage room from which a very bad smell was spreading. It was like having a dumpster inside the hallway... i talked to the staff and manager twice about this and nothing was done about it. I really dont recommend staying in this hotel.
Stayed 6 nights in Feb 2024

6/10 Okay

WALID RASHID

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
its poor hotel its on average
Stayed 4 nights in Feb 2024

10/10 Excellent

Maria, Mira loma

Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here when we go to Dubai as it’s nice cleans and in a good area close to get around places
Stayed 14 nights in Dec 2023

8/10 Good

Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and friendly staff members. Breakfast buffet was delicious and plentiful. Lots of shared communal facilities. Room service is very efficient and helpful. We enjoyed our stay!
Stayed 2 nights in Jan 2024

2/10 Terrible

Firas, Sudbury

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I recently stayed at the Carlton Downtown and unfortunately, my experience was less than satisfactory. The state of the furniture in the hotel room was disappointing, as many pieces were old and some even appeared to be broken. Another downside was the lack of dining options at the hotel. To my dismay, all the restaurants were closed, leaving guests with no convenient on-site food and beverage choices. Furthermore, the overall lighting in the hotel was poor, creating a dreary and unwelcoming atmosphere. This, combined with the old and slow elevator, made navigating the hotel a My stay at the Carlton downtown was marred by the worn-out furniture, lack of dining options, and the poor lighting and slow elevator. I hope that the hotel management will address these issues to improve the experience for future guests. You would not feel you are in Dubia due to poor quilty.
Stayed 8 nights in Jan 2024

10/10 Excellent

Rajeev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and reasonably priced. Close to downtown.
Stayed 4 nights in Jan 2024

10/10 Excellent

Afzal, Sialkot

Stayed 4 nights in Jan 2024

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024