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"Location amazing, staff incredibly helpful, kind and welcoming and beautiful heritage hotel. "

"Facilities are dated Generally nice Food is very okay "

"The airport pickup was difficult to locate upon arrival, and there was no prior communication beyond the confirmation email to guide me. After waiting about 30 minutes without success, I arranged my own transportation and took a taxi to the hotel. Upon arrival, the pickup situation was discussed with me multiple times and was ultimately resolved the following day. Although I was unable to use the airport pickup service, I was still required to pay for it. The manager did offer a resolution, which included honoring the pickup charge in exchange for a late checkout and a complimentary lunch, which I accepted. Aside from this experience, my stay was very enjoyable. The breakfast buffet offered a wide variety of options, and the staff were consistently friendly and helpful throughout my visit."

"Really well run hotel, great breakfast choice and in a good central location. The whole hotel seemed to be full of Russian visitors, so if you want a sun lounger on the beach, best get up as the birds start singing !!! Very limited beach front for the size of this large hotel. "

"Great 👍 "

"Spacious room, impeccable decor and attentive staff! Loved every minute of our stay! We plan to visit again!! And again and again!!! The pool was fantastic/breathtaking and breakfast was delicious! "

"Everything was clean and comfortable"

"This is a five star hotel with everything, facilities and food all great"

"Best customer service EVER! Upon my late check in, it was nice to be met with a cold towel, welcome drink & dried fruit. They even went so far as to make a little cake for me and deliver it to my room with a short birthday song! Location is great as it's literally right around the corner from the lake surroinded by many restaurants that also have sky bars. Breakfast has SO much variety & they offer cooked-to-order items as well. I didnt use the spa but it was nice to know that its a service. The property has great decor, super clean and is very quiet considering how busy the street below is. That said, the property is a little older & I(along some other guests) had an issue with a weird moldy smell in my room but I moved immediately. The staff are all ⭐️⭐️⭐️⭐️⭐️. They learned my name quickly, offered help with tours & local rec's, even walked me to my Grab to translate everytime I took a ride. Don't hesitate to give them a try. I felt so taken care of here & everyone helped to make my birthday in Hanoi a memorable one.🙏"