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"The hotel is lovely, however, could do with some TLC. All the staff were fab, especially Amelie and Connor in the restaurant. Evening meal was gorgeous, fresh, tasty and well presented. Breakfast was awful as all the 'hot' items were cold and the sausages did not seem to have been cooked, still translucent through the skin. The deluxe double was good, although could really benefit from a little TLC."

"Was a lovely stay Marina the receptionist was lovely. Only complaint was shower a bit temperamental with the heat "

"Room was very nice clean spacious well maintained. leisure club functional but not a plesant space to relax i would not call this a spa. No treatments availbale during week and no space to sit and relax by pool so more a functional business hotel"

"Had a really enjoyable stay here. Lovely big twin room, No 12 , 1st floor Lewis Carrol. Staff exceptionally helpful 👍 Close to all amenities, shops, restaurants, historical buildings & transport. Would definitely stay again. "

"Met by friendly receptionist sunday. Loads parking Clean and comfy rooms Lots more than you would expect. Diner ok. Handy marks and spencer."

"Staff welcoming and friendly, loads of secure parking. Riverside location, good food. "

"Friendly staff. Great dinners and decent breakfast. I had an excellent spa treatment but the spa facilities are in need of an upgrade. "

"There was no spa pool, tried to make a booking before our stay for a massage, was sent a message staying our request was waitlisted? When arrived at the hotel we were told there was no availability for massages on any of the 3 days we were staying so in my opinion little point in calling yourself a spa hotel if you have 1 part time person available to do massages "

"Noisy, people running around outside the rooms til late. Room signs not correct confusion"