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"Room was clean. Love it had minimum carpet area (as c arpet detergent is toxic).Bedding and towels had minimum detergent smell. Hopefully this will improve in the future."

"Extremely efficient and friendly helpful staff Room available on arrival lovely good sized room Restaurant meals discounted for guests competitively priced well presented and visually appealing My wife and I stayed six nights and enjoyed our stay at this hotel Good breakfasts Close to MRT Location convenient to all you need"

"Nice views "

"Excellent room, very good sized, well decorated and well lighted and lot of sunlight - above all - stupendous views from the hotel room The furniture, linen and facillities were of the highest quality Had breakfast with in-room dining and the quality was very good Bathroom was extremely good too with the fittings and amenities Loved the stay - highly recommended"

"Everything was to the high Fairmont standards"

"Last minute i requested pickup from airport and tbey were soo kimd to accommodate. When arrived at hotel Kathy was at the door to greet us, walked us to our room and did the entire check-in in our room, very smooth transition. Hotel is very centralized to all shopping, restaurants and MTR station 2 blocks away. Concierge staff was very helpful i providing maps and instructions on how to transport via MTR. Room was clean on the smaller side but spacious enough for 2 people. Totally recommend this hotel. I'm all about customer service and they delivered in all aspects."

"As always, everything was fab"

"Conveniently located near downtown and the Sands entertainment district/shopping. "

"HOtel was great, room great, staff great, bed and bedding outstanding. Only annoying bit was the unaccountable WhatsApp messages from head office asking me to do this and do that, none of which the front desk staff knew anything about so all had to be duplicated "