- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and disorganised
This was the worst hotel I have ever stayed in. We were checking in very late after our flight and we're kept waiting for half an hour because they couldn't find our booking. When we got to the room it was not the one that we had booked, it had cockroaches and dirty linen and no window. When challenged about it we were told not to worry about the cockroaches because one was dead and the other had disappeared. The lady that we dealt with was very pleasant and eventually we were given a better room but it was after 2am an hour and a half after we arrived before we settled in.