4/10 Poor
Pamela
Travelled with family
28 Apr 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
First impressions were not good. No one available to check in. Room was good size but needed a deep clean and walls, doors etc needed redecorating and greasy, unwashed smell greeted us. Bathroom toilet and shower looked clean but rest of it was very dirty and noisy fan going all night. Bathroom door did not close properly or have any lock. Window did not shut and had inch gap blowing wind and noise through it which we had to stuff with towel. No main light fitted so room was dark. No fire safety notices on door and flimsy lock that did not feel secure. Never any staff around even when we reported window, no apology just said couldn’t move us. Very unhelpful and unapproachable. Car park underneath had no ramp so was unsuitable for our car, so we had to park in the street. Very noisy lewd regulars in bar Saturday night made the lounge unusable for us. Ordered just 2 drinks from the bar which they got wrong and was just given a small bottle of wine without even a glass! We were so glad we did not order breakfast as would not have wanted to eat anything from there due to grease, dust & dirt everywhere downstairs. On the plus side, upstairs our room 11 was not as bad as expected from the downstairs and was of a good size and place was easy to find and had a lift although that too had seen better days. Beds were clean and comfy with feather pillows. Although cheap I would have at least expected room to be clean if basic! Would not stay here ever again or recommend to anyone.
Pamela
Stayed 1 night in Apr 2024