Exterior

Reviews of Best Western Plus Regency Inn & Conference Centre

3 out of 5
Best Western Plus Regency Inn & Conference Centre
32110 Marshall Rd, Abbotsford, BC

Reviews

8.4

Very good

Rating 10 - Excellent. 495 out of 1008 reviews" "
Rating 8 - Good. 306 out of 1008 reviews" "
Rating 6 - Okay. 108 out of 1008 reviews" "
Rating 4 - Poor. 44 out of 1008 reviews" "
Rating 2 - Terrible. 55 out of 1008 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Helena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated seeing security staff on site at night. Very clean. Good maytress. Easy check in / out.
Stayed 2 nights in May 2024
Response from front desk on 25 May 2024
Thank you so much for your feedback! We're delighted to hear that you appreciated our security measures, cleanliness, and comfortable mattresses. It's also great to know that your check-in and check-out experience was smooth. We look forward to welcoming you back soon!

2/10 Terrible

Harjot

Anything
Stayed 1 night in May 2024
Response from Best Regards, Best Western Staff on 23 May 2024
I'm sorry to hear about your disappointing experience. It's unfortunate when service falls short of expectations. Your feedback is valuable to us. Thank you for sharing your thoughts.Please accept our sincerest apologies, and we hope to have the opportunity to make it up to you in the future

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very kind and thoughtful staff
Stayed 1 night in May 2024
Response from Regards, Best Western Staff on 23 May 2024
Dear Guest,Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such an excellent experience during your stay at our hotel. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and we're delighted that we hit the mark during your visit.We hope to welcome you back again soon!

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Best Regards, Best Western Staff on 23 May 2024
Dear Guest,Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such an excellent experience during your stay at our hotel. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and we're delighted that we hit the mark during your visit.We hope to welcome you back again soon!

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We just go here, but are already so impressed with the cleanliness and spaciousness. Great internet quality.
Stayed 1 night in May 2024
Response from front desk on 21 May 2024
Thank you for your wonderful review! We're thrilled to hear that you're already impressed with the cleanliness, spaciousness, and internet quality. We strive to provide the best experience for our guests, and your positive feedback means a lot to us. We hope to welcome you back soon for another wonderful experience.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from front desk on 21 May 2024
Your feedback is greatly appreciated and we hope to welcome you back soon for another wonderful experience.

8/10 Good

Rob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like that we were upgraded! The staff could have been more friendly!!
Stayed 2 nights in May 2024
Response from front desk on 20 May 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated the upgrade! However, we're sorry to learn that you felt our staff could have been more friendly. Providing excellent customer service is a top priority for us, and we regret that we fell short during your stay.We will be addressing this with our team to ensure that we provide a more welcoming experience in the future. Your feedback is invaluable, and we hope to have the opportunity to welcome you back and provide a more positive experience.

10/10 Excellent

Leslie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not the first time we've stayed here because we really like it here.. this time was better than the previous stay as our room and pool were on the same building. Affordable, good breakfast , clean and comfy. Staffs are friendly too.
Stayed 1 night in May 2024
Response from BW Staff on 19 May 2024
Dear Guest,Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such an excellent experience during your stay at our hotel. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and we're delighted that we hit the mark during your visit.We hope to welcome you back again soon!

10/10 Excellent

Gagandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Best Regards, Best Western Staff on 19 May 2024
Dear Guest,Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such an excellent experience during your stay at our hotel. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and we're delighted that we hit the mark during your visit.We hope to welcome you back again soon!

10/10 Excellent

Wangson, Courtenay

Liked: Cleanliness, staff & service, property conditions & facilities
Like the hot/cold water at the reception.
Stayed 1 night in May 2024
Response from Best Regards, Best Western Staff on 19 May 2024
Dear Guest,Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such an excellent experience during your stay at our hotel. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and we're delighted that we hit the mark during your visit.We hope to welcome you back again soon!

10/10 Excellent

Sheryl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and quiet. The room was comfortable.
Stayed 1 night in May 2024
Response from Regards,Best Western on 19 May 2024
Dear Guest,Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such an excellent experience during your stay at our hotel. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and we're delighted that we hit the mark during your visit.We hope to welcome you back again soon!

2/10 Terrible

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We entered are first room and it was not cleaned from the clients that stayed the night before
Stayed 1 night in May 2024
Response from front desk on 20 May 2024
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced upon entering your first room. This is certainly not the standard of cleanliness and service we strive to provide.We take such matters very seriously and will be addressing this with our housekeeping team to ensure it does not happen again. We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly staff and good breakfast.
Stayed 1 night in May 2024
Response from front desk on 21 May 2024
Thank you so much for your kind words! We're delighted to hear that you enjoyed our friendly staff and the breakfast. Your feedback is greatly appreciated and we hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Scot, Vancouver

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay, the staff were friendly and helpful and the rooms were nice. Having a room near the ice and vending machines could be a little bit noisy, however it wasn’t too bad, especially with the fan on in the room.
Stayed 2 nights in May 2024
Response from front desk on 16 May 2024
Thank you for your feedback! We’re delighted to hear that you enjoyed your stay and found our staff friendly and helpful. We appreciate your understanding regarding the noise from the ice and vending machines and are glad the fan helped mitigate it. We hope to welcome you back soon!

10/10 Excellent

Henson

Liked: Cleanliness, staff & service, property conditions & facilities
Nice front desk workers
Stayed 1 night in May 2024
Response from pk on 15 May 2024
It's always great to hear positive feedback! Front desk workers often set the tone for the entire experience, so it's wonderful when they make a positive impression. Their warmth and efficiency can really make a difference.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from pk on 15 May 2024
It's always great to hear positive feedback! Our workers often set the tone for the entire experience, so it's wonderful when they make a positive impression. Their warmth and efficiency can really make a difference.

10/10 Excellent

Henson

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for a brake
Stayed 1 night in May 2024
Response from Best Western on 14 May 2024
Dear Guest,Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such an excellent experience during your stay at our hotel. Delivering exceptional service and creating memorable moments for our guests is always our top priority, and we're delighted that we hit the mark during your visit.We hope to welcome you back again soon!Regards,Best Western

8/10 Good

Bernice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff were all great. The only real negative is the quality of the food at the restaurant. I would highly recommend to go somewhere else to eat.
Stayed 2 nights in May 2024
Response from pk on 15 May 2024
I'm sorry to hear that the food at the restaurant didn't meet your expectations. Your feedback is valuable for both the management and future guests. Hopefully, your overall experience was still enjoyable, and we appreciate your recommendation for alternative dining options. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from BW staff on 13 May 2024
Thank you for taking the time to share your feedback with us! We appreciate it. We look forward to welcoming you back for another exceptional stay in the future! See you next time!

10/10 Excellent

Danika

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024
Response from BW staff on 13 May 2024
Thank you for taking the time to share your feedback with us! We appreciate it. We look forward to welcoming you back for another exceptional stay in the future! See you next time!

8/10 Good

Seongjin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is so good!!
Stayed 1 night in May 2024
Response from Front desk on 10 May 2024
Thank you so much for your feedback, we hope to see you back at the hotel again soon!

10/10 Excellent

Kuljeet

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service
Stayed 2 nights in May 2024
Response from Front desk on 10 May 2024
Thank you so much for your feedback, we hope to see you back at the hotel again soon!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great property very clean.
Stayed 1 night in May 2024
Response from front desk on 9 May 2024
"Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay and found our staff to be exceptional. Maintaining a clean and comfortable environment for our guests is always our top priority. We appreciate your feedback and hope to welcome you back again soon!"

10/10 Excellent

Michelle, Guelph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfy and it’s clean
Stayed 1 night in May 2024
Response from front desk on 8 May 2024
"We're delighted that you found our beds comfy and appreciated the cleanliness of our accommodations! Providing a cozy and clean environment is a top priority for us, and we're thrilled that you enjoyed your stay. Thank you for taking the time to share your experience, and we hope to have the pleasure of welcoming you back again soon!"

6/10 Okay

Cindy

Travelled with family
Liked: Staff & service, property conditions & facilities
Upstairs floor very noisy kept us up most of the night. The floor need to be fixed.
Stayed 1 night in May 2024
Response from BW on 7 May 2024
I'm sorry to hear about your disappointing experience. It's unfortunate when service falls short of expectations. Your feedback is valuable to us. Thank you for sharing your thoughts.Please accept our sincerest apologies, and we hope to have the opportunity to make it up to you in the future.

8/10 Good

Victoria L

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for work trip
Stayed 2 nights in Apr 2024
Response from BW Front Desk on 6 May 2024
Dear Guest, We're thrilled to hear you had a fantastic stay with us! Thank you so much for taking the time to share your review. It's always our goal to provide top-notch service and create unforgettable experiences for our guests. We look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

Swetha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for a night and we liked it
Stayed 1 night in Apr 2024
Response from pk on 3 May 2024
Thank you.

8/10 Good

Ronald, Nanaimo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Best Regards,Best Western Staff on 4 May 2024
Dear Guest, We're thrilled to hear you had a fantastic stay with us! Thank you so much for taking the time to share your review. It's always our goal to provide top-notch service and create unforgettable experiences for our guests. We look forward to welcoming you back for another exceptional stay in the future!

8/10 Good

Kristin

Travelled with group
Liked: Cleanliness, staff & service, amenities
Breakfast that was offered was good. Parking lot layout good be a little better especially since it has two buldings and there is only one conecting spot. Also there is a school across the street and parents like tonuse some of the spots when picking up their kids, so at times there may be hard times finding spots to park
Response from PK on 3 May 2024
Thank you for sharing your feedback! We're glad to hear that you enjoyed the breakfast. It's important for us to ensure convenience for all our guests. We appreciate your input!thank you

10/10 Excellent

anjennette

Liked: Cleanliness, amenities, property conditions & facilities
The breakfast included was good. Had lots of option
Stayed 1 night in May 2024
Response from PK on 3 May 2024
Thank you for sharing your feedback! We're glad to hear that you enjoyed the breakfast. It's important for us to ensure convenience for all our guests,. We appreciate your input!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from PK on 3 May 2024
Thank you for sharing your feedback! It's important for us to ensure convenience for all our guests,. We appreciate your input!

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
We appreciated that we were allowed a quite early check in. It was comfortable and enjoyable and we appreciated our time there. We were in the west building and we would suggest there be better signage when guests come in to show where the 500's are. All in all a good stay.
Stayed 2 nights in Apr 2024
Response from Regards,Best Western Staff on 1 May 2024
Dear Guest, We're thrilled to hear you had a fantastic stay with us! Thank you so much for taking the time to share your glowing review. It's always our goal to provide top-notch service and create unforgettable experiences for our guests. We look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Breakfast excellent. Nice pool and hot tub. Would stay again
Stayed 2 nights in Apr 2024
Response from Regards,Best Western Staff on 1 May 2024
Dear Guest, We're thrilled to hear you had a fantastic stay with us! Thank you so much for taking the time to share your glowing review. It's always our goal to provide top-notch service and create unforgettable experiences for our guests. We look forward to welcoming you back for another exceptional stay in the future!

2/10 Terrible

Megan

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Best Regards,Best Western Staff on 1 May 2024
I'm sorry to hear about your disappointing experience. It's unfortunate when service falls short of expectations. Your feedback is valuable and will likely help others make informed decisions. Thank you for sharing your thoughts.Please accept our sincerest apologies, and we hope to have the opportunity to make it up to you in the future.

10/10 Excellent

Jasleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Regards,Best Western Staff on 1 May 2024
Thank you for taking the time to share your feedback with us! We appreciate it. We look forward to welcoming you back for another exceptional stay in the future! See you next time!"

8/10 Good

Patricia

Liked: Amenities, property conditions & facilities
Parking was really tight for truck.
Stayed 2 nights in Apr 2024
Response from BW on 28 Apr 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back! Best Regards,Best Western Staff

8/10 Good

HELEN

Liked: Property conditions & facilities
Beds very comfortable Staff very helpful Breakfast buffet had lots of choices
Stayed 1 night in Apr 2024
Response from BW on 26 Apr 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back! Best Regards,Best Western Staff

6/10 Okay

Dylan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good but a decent amount of broken items. We were staying for our wedding nearby and the place was clean and friendly. The bathtubs drain was broken and the chair in our room was broken upon arrival. My fiancé was getting her hair and makeup done in the hotel room the next day so we called and were able to get the chair replaced quickly thankfully.
Stayed 2 nights in Apr 2024
Response from Best Western Staff on 23 Apr 2024
Dear Dylan,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel clean and our staff friendly during your stay for your nearby wedding.We apologize for the inconvenience caused by the broken bathtub drain and chair in your room. We're pleased we could quickly replace the chair for your fiancé's comfort.Your comments are valuable to us, and we'll address these issues with our team. We hope your wedding day was magical, and we'd love to welcome you back in the future.Best wishes,Best Western Team

8/10 Good

Barbara

Stayed 1 night in Apr 2024
Response from BW staff on 13 May 2024
Thank you for taking the time to share your feedback with us! We appreciate it. We look forward to welcoming you back for another exceptional stay in the future! See you next time!

10/10 Excellent

Juliano

Stayed 1 night in Apr 2024
Response from BW Staff on 13 May 2024
Thank you for taking the time to share your feedback with us! We appreciate it. We look forward to welcoming you back for another exceptional stay in the future! See you next time!

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Far to expensive
Stayed 3 nights in Apr 2024
Response from front desk on 23 Apr 2024
"Thank you for sharing your thoughts with us. We're sorry to hear that you found the pricing to be higher than expected. We constantly strive to balance quality with affordability. Your feedback is valuable to us as we continue to evaluate our pricing structure.

10/10 Excellent

Rod

Travelled with group
Liked: Amenities, property conditions & facilities
Good price and good services
Stayed 3 nights in Apr 2024
Response from BW Front Desk Team on 22 Apr 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back! Best Regards,Best Western Staff

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from front desk on 23 Apr 2024
"Thank you for taking the time to share your feedback with us! We appreciate it. We look forward to serving you again in the future. See you next time!"

8/10 Good

Gail, Creston

Stayed 1 night in Apr 2024
Response from Regard, Best Western Staff on 12 May 2024
Thank you for taking the time to share your feedback with us! We appreciate it. We look forward to welcoming you back for another exceptional stay in the future! See you next time!"

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from BW Front Desk Team on 21 Apr 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back! Best Regards,Best Western Staff

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Thanks to the lady at the reception for securing us with a taxi at 4:00 am.
Stayed 1 night in Apr 2024
Response from BW Front Desk Team on 17 Apr 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back! Best Regards,Best Western Staff

10/10 Excellent

charlen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Keep up the good work
Stayed 1 night in Apr 2024
Response from BW Front Desk Team on 15 Apr 2024
Thank you for your kind words! It's always our aim to exceed expectations and provide a memorable stay. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Best Western Staff on 16 Apr 2024
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a perfect experience with us. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We can't wait to welcome you back!Best Regards,Best Western Staff

10/10 Excellent

Leica

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Excellent service and the room was outstanding.
Stayed 1 night in Apr 2024
Response from BW Front Desk Team on 15 Apr 2024
Thank you for your kind words! It's always our aim to exceed expectations and provide a memorable stay. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.