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River Rock Casino Resort

Photo gallery for River Rock Casino Resort

Primary image
Indoor pool
Indoor pool
Indoor pool
42-inch LCD TV with cable channels, iPod docking station

Overview of River Rock Casino Resort

River Rock Casino Resort

4.0 star property

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
8811 River Road, Richmond, BC, V6X 3P8

Explore the area

  • Popular LocationRichmond Night Market5 min walk
  • Popular LocationRichmond Centre Mall5 min drive
  • AirportVancouver, BC (YVR-Vancouver Intl.)6 min drive
  • Popular LocationVanDusen Botanical Garden10 min drive

Choose dates to view prices

About this area

Richmond

Located on a river, River Rock Casino Resort is in Richmond City Centre, a neighbourhood in Richmond with good airport proximity. Vancouver Waterfront and Port of Vancouver are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Stanley Park and Kitsilano Beach. Vancouver Aquarium and TELUS World of Science are not to be missed. Guests appreciate the resort's convenience for public transportation: Bridgeport Station is just steps away.

What's nearby

  • Richmond Night Market - 5 min walk
  • Richmond Centre Mall - 5 min drive
  • VanDusen Botanical Garden - 10 min drive
  • Queen Elizabeth Park - 13 min drive
  • Vancouver General Hospital - 18 min drive

Getting around

  • Bridgeport Station - 2 min walk
  • Vancouver, BC (XEA-Vancouver Pacific Central Station) - 16 min drive
  • Vancouver International Airport (YVR) - 6 min drive

About this property

River Rock Casino Resort

Boardwalk Richmond resort in Richmond City Centre, walk to Richmond Night Market
This smoke-free resort features 3 restaurants, a marina and a full-service spa. Free WiFi in public areas and free self parking are also provided. Additionally, a casino, an indoor pool and a fitness centre are on-site. Housekeeping is available on request.
River Rock Casino Resort offers 396 air-conditioned accommodations with iPod docking stations and a safe. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include bathrobes and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and a spa tub are on site. Other recreational amenities include a waterslide and a fitness centre.
Absolute Spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a mud bath. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages spoken

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and lunch
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (CAD 33.00 per day)
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Electric car charging station on site
  • Height restrictions apply for on-site parking

Food and drink

  • English breakfast available for a fee daily 8:00 AM–11:00 AM: CAD 19.95 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Curve Restaurant & Lounge
  • Chopsticks
  • The Rock House
  • Zios
  • Starbucks

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Hot tub

Family friendly

  • Indoor pool
  • Fridge
  • Water slide

Conveniences

  • Banquet hall
  • Lift

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Housekeeping (on request)
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Conference centre (13000 square feet of space)
  • A meeting room

Outdoors

  • Marina on site

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Mud bath

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)

More

  • Casino
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Dressing gowns
  • Eco-friendly toiletries
  • Private bathroom

Entertainment

  • 42-inch LCD TV
  • TV channels
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Desk
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age - 19

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Please note: Tower Rooms are located in the South Tower across from main resort.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CAD 35.00 per accommodation, per day (maximum CAD 75 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 per room

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee (January 01 – December 31): CAD 17.70 per accommodation, per night
The resort fee includes:
  • Pool access
  • Fitness centre access
  • In-room bottled water

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for English breakfast: CAD 19.95 per person (approximately)
  • Valet parking fee: CAD 33.00 per day
  • Pet fee: CAD 35.00 per accommodation, per day (maximum CAD75 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
Parking height restrictions apply

Property is also known as

Hotel River Rock
Hotel River Rock Richmond
River Rock Hotel
River Rock Richmond
Rock River Hotel
River Rock Casino Resort Richmond
River Rock Casino Richmond
River Rock Casino
River Rock Hotel Richmond
The Hotel at River Rock
River Rock Casino
River Rock Casino Resort Resort
River Rock Casino Resort Richmond
River Rock Casino Resort Resort Richmond

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 612 out of 1294 reviews
5 - Excellent 47%
Rating 4 - Good. 407 out of 1294 reviews
4 - Good 31%
Rating 3 - Okay. 135 out of 1294 reviews
3 - Okay 10%
Rating 2 - Poor. 89 out of 1294 reviews
2 - Poor 7%
Rating 1 - Terrible. 51 out of 1294 reviews
1 - Terrible 4%

4.4/5

Cleanliness

4.2/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

4.1/5

Eco-friendliness

3/5 Okay

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The building is beautiful. Free parking was an unexpected surprise! The room itself was nothing special. There are 5 restaurants. 1 was closed (not open Mon-Wed), 3 are located in the Casino (I had my underage son with me, so couldn’t go in. One of them was available for room service), and the last one was open. Was just hoping for a bit more variety without having to drive somewhere. However, the food was delicious at Curve.
Stayed 1 night in Jul 2022

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service, amenities
There should be more signs showing visitors where the hotel is. It's hard to find it right now, we have to ask a couple people to find it
Stayed 1 night in Jun 2022

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in good condition. The neighbourhood was lacking.
Stayed 2 nights in Jul 2022

1/5 Terrible

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff at Chopstick with name of Gina, she is the cashier, she works at night. So rude with no customer service skill. Will never apologize for her fault, she waved her ID on my face, arrogantly yelled her name and, told me to go to customer service if i have an issue. She then told me “ Go away , I don’t want to talk with you “ I talked with the food and service manager the following night about the incident last June 24.2022. He was professional, humble and kind , he agreed that Gina was wrong and he apologized Gina obviously hate her job that is why she is rude with the customer. She should not be given a job that deal with customer, since she absolutely doesnt have any manner
Stayed 3 nights in Jun 2022

5/5 Excellent

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great and clean
Stayed 1 night in Jul 2022